As a Conversational AI Engineer, you will play a key role in transforming our self-service experience into an interactive, agent-driven chat interface. Your work will directly impact how customers and internal teams access information, resolve issues, and experience Zillow’s products. You will leverage machine learning and language models to deliver relevant, accurate help content, modernize workflows, and ensure a seamless, trustworthy customer journey.
You Will Get To
Design, build, and deploy intelligent chat agents and automated workflows to resolve common customer and frontline issues.
Integrate core systems (such as Salesforce) with AI tools to create a unified, compliant user experience.
Develop and optimize prompts to ensure the AI delivers accurate, relevant answers and help content.
Evaluate, onboard, and manage AI/ML tools and emerging technologies to enhance system performance.
Implement safeguards and monitoring to maintain accuracy, prevent misinformation, and build user trust.
Collaborate with Product, Engineering, QA, Content, and Analytics teams to embed conversational AI into business strategy and track performance.
Apply machine learning and large language models to improve natural language understanding and generation in our chat agents.
Solutions-oriented engineer with a passion for human-centered design and building reliable, scalable conversational AI systems.
Minimum 5+ years of experience in Software or Applications Engineering, including at least 2 years focused on Conversational AI, Chatbots, or Agentic Systems.
Proven experience developing with CRM platforms (especially Salesforce) and integrating them with AI/ML technologies.
Skilled in leveraging machine learning and large language models for natural language processing.
Strong background in integrating systems and managing APIs for seamless data flow.
Experience with QA tooling and monitoring for AI performance and accuracy.
Understanding of content performance metrics and technical implementation for measurement and A/B testing.
Bachelor’s degree in Computer Science, Engineering, or a related technical field.
Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
Get to know usAt Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Top Skills
What We Do
Join our mission to give the people power to unlock life’s next chapter.
Our homes are the heartbeat of our lives, and we believe that finding a home shouldn’t be so hard in today’s always-on world. That’s why we’re reimagining the traditional rules of real estate to make it easier than ever to move from one home to the next.
Our journey began nearly 15 years ago with a handful of employees and one big idea: to make it radically easier for people to move. We began by helping people understand and track their homes with the Zestimate, our proprietary algorithm, and then with advanced technology and valuable connections with real estate professionals. Today, Zillow has become a household name. People are more likely to search for “Zillow” than “real estate,” and our name is often used as a verb.
While other industries have ushered in a new era of convenience, the time for seamless and convenient real estate experience is now. This is our next chapter as a company.
We’re looking for smart, passionate adventurers to join us as we reimagine the real estate transaction and change the way people buy, sell, rent and finance their homes.
