Conversational AI Developer

Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!

Vagaro is a leading SaaS company providing innovative business management solutions for the beauty, wellness, and fitness industries. As we expand our use of AI-driven automation, we are seeking a Conversational AI Developer to enhance our customer interactions through advanced AI chatbots, voice assistants, and NLP-based solutions. 

About the Role: We are looking for a Conversational AI Developer to design, develop, and optimize AI-driven chatbot and voice assistant solutions. This role involves leveraging Natural Language Processing (NLP), Machine Learning (ML), and Large Language Models (LLMs) to improve customer support, automate processes, and create seamless conversational experiences. 

*This is an onsite position based in Pleasanton, CA.*

Your Impact: 

AI Chatbot & Virtual Assistant Development 

• Design and develop AI-powered chatbots and voice assistants to improve customer interactions. 

• Implement and optimize Natural Language Processing (NLP) models for conversational AI. 

• Develop multi-channel conversational experiences, including web, mobile, and voice-enabled platforms. 

• Integrate AI solutions with existing CRM, support systems, and Vagaro’s SaaS platform. 

Machine Learning & NLP Optimization 

• Train, fine-tune, and optimize Large Language Models (LLMs) for improved user responses. 

• Implement sentiment analysis, intent recognition, and entity extraction to enhance conversational accuracy. 

• Continuously improve chatbot performance using data-driven insights and AI model training. 

Automation & System Integration 

• Develop AI-driven automation to streamline customer support, scheduling, and transaction processing. 

• Integrate chatbot functionality with third-party APIs, payment gateways, and support ticketing systems. 

• Ensure seamless handoff between AI and human agents for complex inquiries. 

Testing, Compliance, & Performance Optimization 

• Conduct rigorous testing and validation to ensure AI responses align with business goals and customer needs. 

• Optimize conversational flows, reducing errors, latency, and response time. 

• Ensure AI solutions comply with data privacy, security, and ethical AI standards.

Perform other duties assigned to support the department's overall success.

What You Bring: 

• 3+ years of experience in Conversational AI, NLP, or chatbot development. 

• Proficiency in Python, JavaScript, or similar languages for AI model development. 

• Experience with AI frameworks such as TensorFlow, PyTorch, Dialogflow, Rasa, or OpenAI API. 

• Strong knowledge of Natural Language Processing (NLP) techniques like tokenization, named entity recognition, and sentiment analysis. 

• Experience integrating chatbots with CRM, databases, APIs, and cloud platforms. 

• Understanding of machine learning model training, fine-tuning, and performance evaluation. 

• Ability to analyze user interactions and improve conversational AI using real-time analytics. 

• Strong problem-solving skills with a data-driven mindset. 

Nice to Have 

• Experience with voice assistants (Alexa, Google Assistant, etc.). 

• Familiarity with multi-turn dialogue management and contextual AI. 

• Background in SaaS, customer support automation, or AI-driven UX. 

Why Join Vagaro? 

🚀 Lead the development of AI-driven solutions in a growing SaaS company. 

🤖 Work on cutting-edge AI models and NLP technologies. 

💡 Be part of a collaborative, innovative team shaping the future of AI in business management. 

Why You’ll Love Working Here: 💖

• Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
• Generous PTO: 15 accrued days, plus 10 company holidays annually.
• Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family. 🏥
• Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork. 🎟️
• Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments. 💅
• Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription. 🍽️
• Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account to master new skills. 📚
• Financial Security: 401k program with 4% matching and optional life/supplemental insurance. 💰
• Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized! 🏀

Equal Opportunity Employer:
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Privacy Policy:
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.

Learn More About Vagaro:
Visit us at vagaro.com/pro and vagaro.com to learn more.