What is this role about?
- Handling all chatbot assistant processes from integration to live with the responsible Customer Success Manager/Account Lead
- Preparation of the assistant's map on chatbot product panel based on the designed experience and scenarios
- Conducting AI tests
- Preparation of reports as agreed with the brand within the Account Lead information
- Involvement in chatbot development and tracking processes
- Conducting AI-Based Chatbot Data studies
- Keeping brand documents and flow documents up to date
- Completion of tasks assigned in Jira by managers within the specified time frame
What are we expecting from you?
- a bachelor’s degree
- native Turkish speakers with an advanced level of English skills
- have 1+ year of experience
- have a data-savvy mindset to be a part of our AI-based chatbot product
- ability to analyze and interpret chatbot data to run retrospectives and evaluations to continually assess and identify areas for improvement
- have solid oral and written communication abilities, with positive and energetic presentation skills and exquisite listening skills. Alas, we’ve got clients all over the world!
- to juggle multiple tasks at the same time with superior project and time management skills. And a keen eye for detail!
- cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
- go-getter and self-starter attitude with a track record in taking initiative and owning end-to-end deliverables in a fast-paced environment
- have the ability and flexibility to work in a fast-paced startup environment
- background in copywriting would be a huge plus.
- having a solid understanding of chatbots is not necessary but would definitely be a plus!
While exporting our technology to the world, we offer you:
- A chance to work in an international, diverse, and inclusive environment
- To be a part of an industry that’s shaping the future of customer experiences
- Opportunity to be a part of different side projects depending on your interests
- Access to many hard and soft skill training to help you improve and challenge yourself
- Free access to exclusive platforms such as LinkedIn Learning, Blinkist, Masterclass, and Neoskola
- Inclusive Private Health Insurance
- Multinet to cover all the yummy food expenses on a monthly basis,Transportation allowance for our hybrid work model
- No Dress Code!
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What We Do
Insider—one platform for individualized, cross-channel experiences—enables enterprise marketers to connect customer data across channels and systems, predict their future behavior with an AI intent engine and individualize customer experiences. Marketers use Insider’s platform to deliver experiences across channels like Web, App, Web Push, Email, SMS, and Messaging Apps (WhatsApp, Facebook Messenger, RCS). Insider recently unlocked unicorn status and NASDAQ congratulated the company for becoming one of the few woman-founded, women-led B2B SaaS unicorns in the world. Insider was named as the #1 Leader in The Forrester Wave for Cross-Channel Campaign Management 2021 and Gartner Magic Quadrant for Personalization Engines 2021. The company has been named #1 Leader on G2’s Mobile Marketing Software and Personalization Grids with a 4.6/5 rating for 20 consecutive quarters. CrunchBase recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top women CEOs outside the US. Many of the most prestigious Fortune 500 companies and top brands in retail, automotive, and travel use Insider to deliver AI-backed personalized experiences that exceed customer expectations. Insider is trusted by over 1,200 global businesses, including Singapore Airlines, Virgin, Toyota, New Balance, IKEA, GAP, L’Oreal, Samsung, Newsweek, MediaMarkt, Nissan, AVIS, Marks & Spencer, Allianz, Madeira Madeira, Santander, BBVA, Pizza Hut, Avon, and CNN.
