About the role:
Responsibilities:
- Lead customer AI Delivery projects, designing, building, deploying, and tuning AI solutions for multiple customers simultaneously
- Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta’s AI product suite
- Design solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between
- Lead model maintenance efforts to ensure that Cresta’s AI models continue to meet our quality standards
- Deliver Cresta’s Opera Enablement Program to key customer stakeholders, empowering them to design, build, and QA their own AI Models using Cresta Opera
- Design and develop virtual agent solutions for customers using flow-based, prompt-based, and hybrid virtual agent platforms
Qualifications We Value:
- Strong communication skills (verbal and written)
- Ability to appropriately prioritize and manage multiple projects simultaneously
- Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills
- 2 years of experience in conversational design as a Conversation Designer/Architect (e.g. building bots, conversational AI)
- Experience presenting complex solutions to key customer stakeholders
- Fluency in a second language (preferred)
- Background in Linguistics preferred
- Experience with prompt engineering preferred
- Experience with Dialogflow CX preferred
Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: Flexible
Compensation:
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
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What We Do
Cresta is for sales and customer service teams who need to close the performance gap between their top performers and the rest.
Our real-time expertise AI helps contact center agents unlock their full potential by uncovering expert behaviors from every customer conversation and amplifies them with real-time assistance and coaching.
By nudging best practices around objection responses, expectation setting, troubleshooting, and more: Cresta supercharges agents to focus on what really matters; their customer interactions.
Cresta brings together industry-leading AI experts, proven leadership, and top-tier investors including Sequoia, Andreessen Horowitz, Greylock Partners, Andy Bechtolsheim, Mark Leslie and Vivi Nevo.
