At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: We grow together, we enjoy our work, and we inspire each other. Welcome to Bosch.
The Bosch Service Solutions GmbH is looking forward to your application!
Job DescriptionWe are seeking a Generative and Conversational AI Consultant to support our mission of transforming customer service through conversational AI. In this role, you will analyze existing customer service projects, identify GenAI opportunities, and develop proof-of-concepts and demos that showcase the capabilities of both our in-house Conversational AI platform as well as leading industry solutions, including Genesys Cloud CX, Google CCAI, Cognigy, or Salesforce, and Generative AI tools.
Key Responsibilities:
- Analyze existing services and identify areas with high potential for conversational AI.
- Design and build conversational flows, demos, and simple proof-of-concepts (POCs) to validate use cases and drive stakeholder engagement.
- Translate business requirements into functional conversational designs aligned with user needs and platform capabilities.
- Act as a technology scout and innovation partner to stay informed about developments in the Conversational and Generative AI market.
- Collaborate closely with cross-functional departments (Product Manager, Developers, Solution Architects, UX Designers, etc.) to ensure feasibility and scalability of provided solutions.
- Provide consultative support to internal stakeholders or external clients during pre-sales, discovery, and early delivery phases.
- Document and communicate best practices, patterns, and findings across the organization.
- Education: Studies in Informatics, Business Administration, Computer Science, comparable studies, or equivalent professional experience.
- Experience: Proven experience in Conversational AI, either as a consultant, solution engineer, or technical business analyst. Nice to have: Previous work in a B2B SaaS or Enterprise environment; Experience with NLU/NLP design and conversational UX.
- Knowledge: Hands-on experience with at least one leading platform: Genesys Cloud CX, Google CCAI, Cognigy, or Salesforce. Nice to have: Knowledge of REST APIs, JSON, and basic scripting (e.g., JavaScript, Python) for prototyping.
- Qualifications: Strong communication and storytelling skills - able to translate complex technology into clear value propositions; Understanding of customer service processes, KPIs, and digital transformation goals. Nice to have: Proficiency in building chatbots or voicebots with low-code/no-code platforms.
- Languages: English or German (Level: min. B2-C1).
We offer options to mobile working. Feel free to contact us.
Start: As of now
Diversity and inclusion are not just trends for us but are firmly anchored in our corporate culture. Therefore, we welcome all applications, regardless of gender, age, disability, religion, ethnic origin or sexual identity.
Need support during your application?
Marie Günther (Human Resources)
+49 (69) 7562-6867
Need further information about the job?
Michael Kohler (Functional Department)
+49 (69) 7562-6065
Tobias Theis (Functional Department)
+49 (69) 7562-1779
Bosch Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bosch Group and has not been reviewed or approved by Bosch Group.
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Retirement Support — 401(k) matching and a company-funded pension are emphasized, complemented by performance-based bonuses. These retirement elements are portrayed as generous and a standout component of total rewards.
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Healthcare Strength — Comprehensive medical, dental, vision, life insurance, and wellness initiatives such as the befit program and employee assistance support are highlighted as robust. Preventative care and mental health resources, with global consistency adapted by country, strengthen perceived healthcare value.
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Leave & Time Off Breadth — Vacation time is described as well above legal minimums, with paid time off reaching up to five weeks in some cases. Paid holidays and sick leave further expand overall time-away options.
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What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers. Instagram: https://www.instagram.com/boschglobal/ Facebook: https://www.facebook.com/BoschGlobal Twitter: https://www.twitter.com/BoschGlobal Glassdoor: https://bit.ly/3raTZnH Imprint: www.bosch.com/corporate-information Privacy statement: www.bosch.com/data-protection-notice
