Conversation Designer

Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Boston, New York, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.

This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.

Duration: 3 year engagement

Location: Remote with occasional travel to PA or NC

Overview

• We seek a talented and experienced Chatbot and AI Conversational Designer with a strong focus on User Experience (UX) and Human-Centered Design (HCD). The ideal candidate will have a deep understanding of conversational design principles, a passion for creating seamless and engaging user experiences, and the technical acumen to bring innovative AI solutions to life.

Responsibilities

•  Design Conversational Flows: Create intuitive and effective conversational flows for chatbots and AI assistants, ensuring a natural and user-friendly interaction.
• User Research: Conduct user research to understand user needs, preferences, and behaviors. Use insights to inform and refine conversational designs.
• Prototyping: Develop prototypes and wireframes to illustrate conversational designs and facilitate user testing.
• Testing and Iteration: Perform usability testing and gather feedback to continuously improve conversational interfaces. Iterate on designs based on user feedback and data analytics.
• Collaborate with Cross-Functional Teams: Work closely with product managers, developers, UX/UI designers, and other stakeholders to ensure alignment and integration of conversational designs with overall product goals.
• Content Creation: Develop and maintain a content library for chatbot responses, ensuring consistency in tone, style, and accuracy.
• Understand Multi-Channel Strategies: Design conversational experiences that can be deployed across various platforms and devices, including web, mobile, and voice assistants.
• Stay Updated: Keep abreast of the latest trends and advancements in AI, machine learning, and conversational design. Integrate best practices into the design process.
• Metrics and Analysis: Define key performance indicators (KPIs) for conversational experiences and analyze performance data to drive improvements.
• Documentation: Maintain thorough documentation of conversational design processes, guidelines, and standards.

Your background

• Education: Bachelor’s degree in Human-Computer Interaction (HCI), UX Design, Cognitive Science, Computer Science, or a related field.




• Experience: Minimum of 3 years of experience in conversational design, UX design, or a related field, with a strong portfolio demonstrating expertise in creating engaging conversational experiences.




• Technical Skills: Proficiency in conversational design tools (e.g., Voiceflow, Botmock, Dialogflow), prototyping tools (e.g., Sketch, Figma), and usability testing tools.




• Analytical Skills: Strong ability to analyze user data and feedback to inform design decisions.




• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate design concepts and solutions clearly.




• Problem-Solving: Creative problem-solving skills and the ability to think critically and strategically.




• Team Player: Ability to work collaboratively in a team environment and manage multiple stakeholders.




• Attention to Detail: Strong attention to detail and a commitment to delivering high-quality work.







• Preferred Qualifications
• Advanced Degrees: Master’s degree in a related field.
• AI Expertise: Experience with AI and machine learning algorithms, particularly as they pertain to natural language processing (NLP) and understanding (NLU).
• Industry Knowledge: Experience in industries such as healthcare, finance, or customer service.
• Languages: Proficiency in multiple languages, as it relates to multilingual conversational design.

Blink is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability.