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Navan is on a mission to make travel easy for every frequent traveler, and in the process to transform travel and expense management as the world knows it. With over 50 global offices and unicorn status since 2019, Navan has rapidly scaled while disrupting the corporate travel industry.
We’re expanding our Tel Aviv office and looking for a Conversation Designer to join Navan Edge, our new AI-first product built for frequent business travelers. You’ll decide who our agent is: how it sounds, how it thinks out loud, how it handles a delayed flight at 2 a.m., and how it earns a traveler’s trust one message at a time.
If you’re the person who can spot an off-tone sentence instantly, explain exactly why it’s wrong, and rewrite it so it sounds human, this role is for you.
What You’ll Do:
- Define our AI agent’s tone of voice, character and personality, and turn them into clear, usable guidelines for the agent and the team.
- Test and iterate on the agent’s voice. Build evaluation criteria and test sets, review real conversations, and refine based on what you find.
- Write conversational copy across the product, including agent responses, onboarding, prompts and suggestions, errors and edge cases, notifications, and the in-between moments.
- Design how the agent behaves when things go wrong: delays, cancellations, misunderstandings, and handoffs to human support.
- Keep voice and tone consistent across chat, voice and visual surfaces, from first message to post-trip follow-up.
- Partner with Product, Design, Data, and Marketing. Use qualitative feedback and quantitative data to guide your decisions.
- Champion user trust and transparency in how the agent communicates, especially around recommendations, decisions and personalization.
- Present your work and its rationale clearly to cross-functional partners and senior stakeholders.
- Own your work from concept through launch and post-launch iteration.
What We’re Looking For:
- 5+ years of experience in conversation design, UX writing, content design, or a closely related field.
- Native-level English. You have an ear for rhythm, nuance and register, and you know when a sentence sounds slightly off.
- Hands-on experience designing for conversational products: chatbots, AI assistants, voice interfaces, or LLM-powered agents.
- A portfolio that shows how you developed a voice or personality, and how that voice shows up in real conversational copy and dialogue.
- Experience writing for and with LLMs, including prompting, iterating on model output, and judging quality at scale. Alternatively, a strong curiosity about it and a fast learning curve.
- Strong analytical skills, with the ability to turn conversation logs and data into concrete improvements.
- Excellent collaboration and communication skills across disciplines, especially with engineering and data science.
Bonus Points:
- Experience building evaluation frameworks or rubrics for AI output.
- A background in creative writing, screenwriting, character writing, or editorial work.
- Experience in travel tech, hospitality or logistics, and an understanding of time-sensitive, multi-step journeys.
- Experience designing for voice interfaces.
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Skills Required
- 5+ years of experience in conversation design, UX writing, content design, or a closely related field
- Native-level English proficiency
- Hands-on experience designing conversational products such as chatbots, AI assistants, voice interfaces, or LLM-powered agents
- Portfolio demonstrating development of a voice or personality and its use in conversational copy and dialogue
- Experience writing for and with LLMs, including prompting, iterating on model output, and judging quality at scale
- Strong analytical skills using conversation logs and data to make improvements
- Excellent collaboration and communication skills across disciplines, especially with engineering and data science
- Experience building evaluation frameworks or rubrics for AI output
- Background in creative writing, screenwriting, character writing, or editorial work
- Experience in travel technology, hospitality, or logistics
- Experience designing voice interfaces
What the Team is Saying
Navan Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage for employees and families are explicitly offered, and healthcare is often characterized as a strong part of the package with mental‑health resources included. This breadth of core health benefits is consistently highlighted alongside lifestyle supports.
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Leave & Time Off Breadth — Policies emphasize flexible/unlimited vacation in the U.S., with region‑specific structures such as five weeks of paid annual leave in the UK. This scope of time‑off options is presented as a clear advantage.
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Parental & Family Support — Paid parental leave is structured at 16 weeks for birthing parents and 10 weeks for non‑birthing parents. This level of support is positioned as a meaningful benefit for families.
Navan Insights
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
