Second-Line Controls Support Engineer
About Vanderlande
Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees.
Position Summary
The Second-Line Controls Support Engineer is part of the North American Support Center (NASC) and works within the Global Service Helpdesk to support automated material handling solutions across North America and other global sites when required. This role focuses on diagnosing and resolving controls-related incidents, supporting Low-Level Controls (LLC) systems, and ensuring minimal disruption to customer operations.
The engineer will collaborate with other Control Support Engineers within the NASC call center team to register, track, document, and resolve disruptions, system errors, and technical inquiries. Strong expertise in PLC systems, controls troubleshooting, and industrial automation environments is essential for success in this role.
Overview
- Provide second-line technical support within the North American Support Center (NASC) for automated material handling solutions supported by Vanderlande Services.
- Support incident registration, tracking, documentation, and resolution as part of the Global Service Helpdesk.
- Apply expertise in Low-Level Controls (LLC), PLC systems, and industrial automation to diagnose and resolve system issues.
- Collaborate with internal teams and global service partners to maintain system uptime and operational performance for customers.
Key Responsibilities
- Support NASC incident management activities for Vanderlande-supported material handling systems, including troubleshooting and resolving Low-Level Controls (LLC) and PLC-related issues raised by customers.
- Diagnose and rectify control system faults within tight deadlines, performing PLC checks, updates, modifications, and debugging activities as required.
- Follow defined support processes, escalate complex incidents when necessary, and prepare incident summaries and technical reports.
- Participate in shift rotations and out-of-hours on-call coverage, while supporting team knowledge sharing, mentoring, and training initiatives when established in the role.
Qualifications / Requirements
- Relevant engineering education to degree level or equivalent experience in a related technical discipline.
- Minimum 3 years of experience in controls technology, including commissioning, installation, or debugging of PLC and IPC systems.
- Hands-on experience with Allen Bradley PLCs and familiarity with field bus systems (PROFIBUS, ASI), industrial networks, and controls environments.
- Strong written and verbal communication skills with the ability to troubleshoot issues, prioritize work effectively, and collaborate within a technical support team.
Preferred
- Bachelor’s degree in Engineering or Computer Science.
- Experience with Siemens or Schneider PLC systems in addition to Allen Bradley platforms.
- Familiarity with Webfactory, SCADA systems, IT networks, databases, or other high-level control systems.
- Experience supporting automated logistics or material handling systems in service, site-based, or technical support environments.
What We Offer
- Opportunities for career growth and professional development within a global leader in logistics automation.
- A collaborative technical support environment within the North American Support Center and Global Service Helpdesk.
- Exposure to advanced automated material handling technologies and industrial automation systems.
- Competitive compensation and benefits, with opportunities for occasional travel to customer sites and international training.
EEOC Statement
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
Top Skills
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market. Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions. The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology. Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation. Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
