Job TitleControls Support Engineer
Job Description
Job Description: Controls Project Engineer
Mission of the Position
Provide assistance with incidents, changes, and other requests generated in the industrial automation installations of Vanderlande's clients, and additionally participate in improvements, preventive maintenance, and other service products.
Areas of Action and Responsibilities
Area 1: Incident Management
Provide specialized technical support for incidents and problems in the installations. Manage and follow up on incidents and problems: coordinate actions with partners and other technical support groups at Vanderlande and report to the client. Provide technical and management leadership in specific technological specialties, being a reference for the team in advanced problem analysis, improvement management, consultancy for design, training for the rest of the team as well as clients, documentation of know-how, etc.
Area 2: Other Services
Perform preventive maintenance visits both on-site and remotely. Conduct training courses for clients and colleagues at the Service Desk. Participate in the development of new tools and products to improve diagnostics of installations, etc. Generate value opportunities for the client as well as business opportunities for Vanderlande (process improvements, performance and system availability improvements, spare parts management, etc.) during maintenance visits or other contacts with the client. Participate in the execution and management of these opportunities.
Area 3: Client Management
Generate a good image of Vanderlande through management, treatment, and interaction with the client.
Area 4: Process Monitoring and Continuous Improvement
Position Characteristics
Academic Training: Technical Engineering or Higher Degree in Computer Science, Telecommunications, or similar.
Specific Training: Experience working with SQLServer/Oracle databases. Experience with IT hardware (physical and virtualized servers with VMWARE, managed switches, disk cabinets). Desirable experience in software development or inspection in .Net and Angular.
Years of Experience: Desirable 2 years in technical service to clients, preferably in the industrial automation industry.
Competencies and Skills for the Position
- Customer orientation
- Teamwork and support/help orientation
- Analytical skills
- Problem-solving
- Stress/urgency management
- Pedagogical skills
- Self-management of tasks and autonomy
What we offer
- Hybrid workplace (onboarding on-site then 2 days/week min. in the office)
- Training Plans
- Flexible compensation plan
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What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
