Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
We are looking for a CSR Controls
What will you do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How will you do it?
Order Processing
Order input in SAP (different order types)
Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
Backorder monitoring and order management
Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
Maintenance of planned shipping days (delays, customer requests, etc)
Handle customer order cancellations (DOA)
Monitor call-off orders
Handling non-conformities and complaints
Issue internal complaint and RMA if required. (Salesforce/SAP)
Send customer receipt confirmation of complaint
Follow up and coordinate internally on solution and corrective actions
Inform customer about corrective actions or escalate/involve account manager
Action on solution and corrective actions
SAP and Salesforce credit-note procedures (DOA)
Enquiry handling
Handle customer questions on deliveries, delays, problems, etc.
Follow-up on pending basic quotes
Coordinate approach with Inside/outside sales representative
Customer care
Handle customer questions effectively and in a service-oriented manner
Follow up on actions requested in sales representatives call reports
Inform customers about changed delivery times and equivalent products
Filing & miscellaneous
Case management in Salesforce
Support debtor control on collecting accounts receivable
Keep customer details and price agreements up-to-date.
Collect, share and document leads, projects, competitor details
What are we looking for?
Fluent English Customer oriented with focus on details
PC skills – MS office
Communication and interpersonal skills
Problem solving
Sap / Sales force knowledge is a plus.
What do we offer?
Comprehensive benefits package.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Commitment to work-life balance and employee well-being.
Engagement in meaningful projects that make a difference.
Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.
Skills Required
- Fluent English; customer oriented with focus on details
- PC skills - Microsoft Office
- Communication and interpersonal skills
- Problem solving
- SAP and Salesforce knowledge
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
