Marketing and Franchise Development is focused on deploying best-in-class marketing campaigns and advertising efforts while engaging net new external partnerships to enhance our product and solutions set. The team’s focus is to unify cross-Personal Bank strategies to deliver ideal end-to-end experiences to our customers.
Individuals in MCA are responsible for designing and implementing a comprehensive and robust Managers Control Self-Assessment (MCA), also known as Risk & Control Self-Assessment (RCSA), and the execution of control activities thus improving identification and remediation of significant control issues and operational risk events in a timely manner.
Responsibilities:
- Liaise with Control Points of Contact within the Marketing organization to obtain documentation required to execute owned common controls and upload control evidence to the respective repository
- Review reports showing incomplete / past due control execution and send routine reminders and escalation when appropriate
- Provide guidance to the Marketing organization to correctly execute common controls and engage subject matter experts within US Personal Bank (USPB) when needed
- Identify the root cause for control execution fails and define action plans to prevent reoccurrence
- Participate in USPB forums to understand changes to the common control inventory and ensure organization readiness to meet the new requirements
- Support the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures.
- Maintain a robust tracking and reporting MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes
- Drive MCA best practices, transformation, and execution consistency across business/functions
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
Qualifications:
- Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
- Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency.
- Strong sense of accountability and ownership, with strong results orientation.
- Ability to create support and buy-in across stakeholders.
- Critical, quick, detail-oriented thinker with strong analytic acumen
- Strong communication/listening, presentation, and influencing skills.
- Ability to work autonomously, take initiative, and prioritize effectively.
- Strong knowledge in the development and execution for controls.
- Proven experience in control related functions in the financial industry.
Education:
Bachelor's/University degree, Master's degree preferred
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Job Family Group:
Controls Governance & Oversight------------------------------------------------------
Job Family:
Managers Control Self-Assessment------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Analytical Thinking, Assessment, Business Insights, Communication, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Risk Management, Stakeholder Management.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
