Control Room - Problem Manager - Assistant Vice President

Job Title Control Room - Problem Manager

Corporate Title Assistant Vice President

Location Jacksonville, FL

Overview

Corporate Bank (CB) Control Room drives collaboration across CB & Technology, Data, & Innovation (TDI) to maintain stability, to protect our client’s experience, Providing holistic oversight of all CB Tech Applications ensuring stability, protecting client experience & the Banks revenues, This includes driving collaboration for key projects across CB bridging Technology, Operations, Business & Client Teams.

Reactively responsible for the response to Major Incidents, we are the heartbeat throughout an incident to ensure all stakeholders are informed & support the decision making to ensure rapid remediation & drive root cause to prevent recurrence, Proactively we drive continuous improvements, We coordinate Disaster Recovery (DR) events, capacity management compliance, regulatory reporting, CB Tech Production Key Performance Indicator (KPI) development and reporting and risk & audit, We are far reaching every day in our stakeholder engagement to ensure through collaboration we realise the best results for the Bank.

In this role you will influence and drive a culture of proactive continual improvement into the Production environment through Problem and Risk Management forums. Supporting timely Root Cause Analysis of Critical Incidents and performing essential read-across of lessons learned with Risk Based thinking. Professionals should have experience in all relevant tools used in the Service Operations environment and ensure that all associated Service Operations stakeholders are provided with an optimum level of service, You will be an integral part of the Control Room, with a focus on Production Stability, also providing support to the Core Control Room and Risk Functions as required.

What we offer you

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Management of the Problem Management Lifecycle for Problems affecting CB Technology Production, whilst providing support for other Problem Managers as required, Participate in Major Incidents affecting Corporate Bank (as required)

• Chair blameless Post Mortem Reviews with Key Stakeholders for Critical Incidents affecting Corporate Bank. Ensure Immediate Root Cause and preventative actions are understood and well communicated

• Attend the Weekly Major Incident Review and provide updates to the Corporate Bank Leadership Team on Post Mortem findings, highlighting risks and concerns

• Perform Proactive Problem Analysis based on Incident trends and non-Incident based triggers

• Partner / Influence stakeholders to prioritize the Development Problem Remediation book of work, Chair the Control Room Start of Day Regional Calls for Production when required

• Chair Senior Management/Stakeholder calls for Major Critical Incidents when required

Skills You’ll Need

• Bachelor’s degree or equivalent required

• Problem Investigations with multiple resolving teams

• Experience with complex Information Technology (IT) infrastructure (UNIX, Database, Middleware, Cloud etc.) and production Application Support Services, ITIL, ITSM process, within a global production operations context

Skills That Will Help You Excel

• Experience writing communications & managing relationships with senior management from Tech, Ops & Business

• Innovative, creative, articulate, and able to work directly with a broad range of stakeholders

• Experience of Major Incident Management would be advantageous, Strong Risk Management focus

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $78,000 to $111,800. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision.