Control Room Manager
Aristocrat is excited to offer an outstanding opportunity for an ambitious and highly skilled Control Room Manager. In this capacity, you will be an essential member of our team, ensuring the operational integrity and availability of our gaming systems. Your work will strongly influence our operational success, helping us preserve our world-class standards. Join us where your leadership and technical savvy will propel the future of our operations!
This is a role where you will thrive if you are passionate about maintaining flawless operations and leading a dedicated team. As a Control Room Manager, you will lead all aspects of daily control room activities, coordinate incident responses, and drive continuous improvements across our processes. This position offers the chance to work in a dynamic and fast-paced environment where your contributions will be highly valued and visible.
What You'll DoLead, supervise, and support Control Room Operators during all shifts.
Ensure control room activities fully adhere to operational, security, and regulatory requirements.
Act as the primary point of contact for operational and system blocking issues.
Coordinate the execution of operational tasks in accordance with policies and procedures.
Manage team performance against important metrics, including accuracy, quality, and efficiency.
Review, approve, and produce management-level operational reports and performance analysis.
Lead incident management, investigation, and resolution coordination.
Monitor the general condition and accessibility of gaming systems.
Implement process improvements and operational efficiency initiatives.
Train, mentor, and develop control room staff to maintain operational excellence.
Diploma or degree in IT, Operations, Business, or related field (or equivalent experience).
Previous experience in a control room, operations centre, NOC, SOC, or gaming operations setting.
Demonstrated leadership or supervisory experience.
Strong knowledge of incident management and operational reporting.
Proficient with computer systems, monitoring tools, and reporting platforms.
Strong analytical and decision-making skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to manage priorities in a fast-paced operational environment.
Strong attention to detail and organizational skills.
Ability to handle confidential information with discretion.
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
NonePay Range
$48,790 - $90,610 per yearOur goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
Additional Information
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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