Control Manager

Job Description
Bring your expertise to JPMorgan Chase. As part of the Asset and Wealth Management Controls, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by enabling the proactive identification and timely remediation of risk by providing a framework, infrastructure and support system holistically encompassing the breadth and depth of risk across Asset Wealth Management's US Private Banking Product Management.
As a Control Manager, Vice President in the Asset and Wealth Management Control group, you will be responsible in maintaining a strong and consistent control environment across the US Private Banking Product Management. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.
Job Responsibilities

• Engages with Product Stakeholders on emerging concerns
• Identifies Risk that applies to the Product Supported and works on building adequate controls to mitigate the risk
• Updates the Operational Risk System (CORE) to ensure Risk and Controls are adequately documented to reflect risk and control status of the Product
• Designs control in partnership with the Process Owner including determining how to measure effectiveness (e.g., Control KPI) and providing control implementation support
• Develop and track Issues and Action Plans through completion
• Lead Product Control Management meetings to discuss risk and controls, issues, action plans with Product, Technology, Data Analytics, Design, Risk and Audit
• Will be expected to work independently and multitask on several projects and processes

Required qualifications, capabilities and skills

• Bachelor's degree or equivalent experience required
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate risks and controls in conjunction with business partners
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Process analysis / design acumen - ability to understand a process and associated risk to inform control design, understanding root cause / identifying control breaks, developing timely and sustainable solution, analyze metrics for emerging risk
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills
• Implementation skills - Writing Action Plans, Procedures, Change Management
• Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

Preferred qualifications, capabilities, and skills

• Advanced degree is preferred
• Agile Product Management
• Experience in using JIRA and Confluence
• Project Management
• Minimum 7 years of financial services experience in controls, audit, quality assurance, risk management, or compliance preferred

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.