As a Control Manager – Vice President within the Chief Administrative Office (CAO), you will be responsible for driving the delivery, ongoing management, and continuous enhancement of the CAO Program portfolio, ensuring alignment with the expectations and requirements outlined in the firmwide program standards. You will be responsible for the CAO Legal & Regulatory Change Management (LRCM) and CAO Third-Party Risk Advisory program, and will be directly responsible for creating the governance framework and executing it, working closely with program partners, stakeholders (SMEs), and the Program Lead. Your strong analytical reasoning and adaptability skills will enable you to navigate ambiguity and change, ensuring that program initiatives align with firmwide standards and business objectives. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve results and program enhancements.
Job responsibilities:
- Manage and drive the development and enhancement of both the CAO, LRCM and CAO Risk Advisory programs.
- Define the program vision, objectives, scope, success metrics, roadmap to ensure program aligns to firmwide standards and business priorities.
- Identify and partner with stakeholders by setting expectations, managing communications, and drive decisions across leaders, partners, and delivery teams.
- Serve as the CAO representative on firmwide program calls, acting as the main point of contact between the CAO and the firmwide programs.
- Manage key risk and control operating processes, including issue tracking, escalation, resolution, trend monitoring, and drive mitigation plans to closure
- Maintain and enhance governance frameworks, documentation, and reporting processes to support compliance, risk mitigation, and audit readiness.
- Partner with CAO sub-functions and other key stakeholders to drive a coordinated and comprehensive approach to program change management.
- Escalate issues, risks, and challenges related to change management to appropriate stakeholders, ensuring prompt resolution and transparency.
- Foster an inclusive and collaborative team environment, inspiring trust, development, and engagement among colleagues.
- Engage with firmwide communities to share best practices, generate synergy, and ensure the CAO’s interests are effectively represented.
- Facilitate cross-functional problem solving and decision support, defining needs, aligning solutions, and clearly communicating requirements, options, impacts, and recommendations.
Required qualifications, capabilities, and skills:
- Bachelor’s degree or equivalent professional experience.
- Minimum 5 years of experience in project/program management, governance, process improvement, and/or technology delivery within an operations or regulated environment.
- Exceptional tools & digital workspace proficiency — PowerPoint (Pitch Pro+), Tableau, Excel/Teams, SharePoint and Confluence site creation/maintenance are a must; HTML/CSS/JavaScript.
- Program/project leadership & governance — ability to create framework, set governance, and deliver outcomes across multiple initiatives.
- Risk, controls & process risk management — strong background identifying, assessing, and mitigating risks and control gaps.
- Ownership & execution — takes initiative, drives processes forward, and delivers high-quality results with strong attention to detail.
- Strategic thinking to execution — translates broad strategy into clear, actionable plans and measurable outcomes and Sound judgment & decision-making — evaluates options and selects the best course of action in a structured way.
- Executive communication & storytelling — confident verbal communicator with strong executive-level presentation and messaging skills.
- Simplification & visualization — distills complex concepts into clear visuals and tangible presentation materials.
- Influence, negotiation & stakeholder management — builds consensus, gains buy-in, and maintains strong relationships in a matrixed environment.
- Financial services legal/regulatory experience.
Preferred qualifications, capabilities, and skills:
- Financial services legal/regulatory experience.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree or equivalent professional experience
- At least 5 years of experience in project or program management, governance, process improvement, and/or technology delivery within an operations or regulated environment
- Proficiency with PowerPoint, Pitch Pro+, Tableau, Excel, Microsoft Teams, SharePoint, and Confluence site creation and maintenance
- HTML, CSS, and JavaScript proficiency
- Ability to create governance frameworks, establish governance, and deliver outcomes across multiple initiatives
- Strong experience identifying, assessing, and mitigating risks and control gaps
- Ownership, execution, initiative, process leadership, and strong attention to detail
- Strategic thinking, actionable planning, measurable outcomes, sound judgment, and structured decision-making
- Executive-level communication, presentation, messaging, and storytelling skills
- Ability to simplify complex concepts into clear visuals and presentation materials
- Influence, negotiation, consensus building, and stakeholder management in a matrixed environment
- Financial services legal and regulatory experience
- Financial services legal and regulatory experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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