Control Manager- Program - Associate

As a Control Management - Program Associate, you will be responsible for ensuring the overall integrity of Corporate Finance Operational Risk. You will be responsible for ensuring the overall integrity of Corporate Finance Operational Risk through supporting and advising on control and operational risk evaluation, operational risk event participation, and liaising between Corporate Finance Control Managers and firmwide stakeholders. You will have the opportunity to use your skills and knowledge to partner with Corporate Finance Control Managers, Corporate Control Management and other stakeholders, to ensure the security and success of the firm.

Job Responsibilities

• Own QA governance and executive reporting across CORE, Office of Legal Obligations, User Tool, and Intelligent Solutions, including weekly scorecards/metrics presented to Firmwide Chief Control Manager leadership; ensure milestones, deliverables, and remediation actions are tracked to closure.
• Partner with Corporate Finance Control Managers to manage exceptions and past-due items, obtain clear explanations/root causes, validate recovery plans, and provide SME recommendations to improve timeliness, control outcomes, and operational risk posture.
• Execute quality control reviews and data quality checks across all four programs (e.g., completeness, accuracy, evidence/documentation, workflow status, tagging/classification), identify defects/themes, and drive corrective actions with accountable owners and due dates.
• Produce governance materials and communications (reporting packs, presentations, updates) and provide timely visibility to stakeholders on outstanding deliverables, data quality issues, and operational risk metrics (KPIs/KRIs) as applicable.
• Serve as the primary point of contact for program inquiries and tagging challenges (including Legal Entity tagging where required), coordinating with firmwide stakeholders and central teams to resolve issues and close action items.
• Represent Corporate Finance in central team working groups and firmwide forums (CORE Central Team, operational risk event groups, and relevant program governance), acting as an advocate and liaison between central teams and Corporate Finance Control Managers.
• Enable adoption and continuous improvement by educating Control Managers on enhancements/changes across the programs, sharing best practices, and recommending process improvements to strengthen QA consistency and outcomes.
   

Required qualifications, capabilities and skills

• Bachelor’s degree or equivalent experience required 
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) required 
• Business knowledge – fast learner with the ability to grasp Finance concepts 
• Strong time management skills, problem solving and ability to be forward thinking whilst demonstrating initiative, ownership and accountability
• Project management skillset – ability to coordinate collection of data from various sources and partners timely and in an organized manner; including taking ownership of the project and results
• Communication/presentation – excellent written and verbal communication skills; including preparing presentations and reports, with an ability to communicate and present to management in a clear and meaningful manner
• Problem solving / Analytical skills – solid critical thinking. Ability to review and challenge data, metrics and problems and formulate appropriate action items and solutions that are then driven to completion 
• Work autonomously – flexible, adaptable to shifting priorities, manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
   

Preferred qualifications, capabilities and skills

• Preferred experience in financial services industry with background in process improvement, controls, audit, quality assurance, operational risk management, compliance or equivalent 
• Data analytics preferred, Tableau/Dashboard reporting
• Networking – strong interpersonal skills; strong collaboration and relationship building skills