Control Manager - Marketing Risk and Controls - Senior Associate

Job Description
Consumer & Community Banking (CCB) serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
The Marketing Control team's mission is to enable the proactive identification and timely remediation of risk by providing a framework, infrastructure and support system holistically encompassing the breadth and depth of risk across the Marketing CoE. We are responsible for the overall risk and control framework that incudes governance, regulatory response, risk mitigation, risk transformation and control monitoring. Our Marketing Control Managers have deep subject matter expertise, are embedded with the broader Marketing teams and work hub and spoke with the Business and other pillars of our risk and control team to help carry out the consistency of the framework while driving the continued evolution of a more advanced risk and control approach. We also partner with Operations, Technology and Marketing leadership to take the best of what we do, within and across lines of businesses, and drive deliberate cross-pollination, lessons learned, and drive control initiatives all to help drive risk reduction. We serve the broader organization in a collaborative fashion, with a mindset to "serve and protect" and ensure a "design for control" oriented approach in all that we do.
As a Control Manager in this role will support the end-to-end control framework for the Marketing Center of Excellence and must demonstrate confident leadership and sound judgment to influence a strong risk management culture across business practices including proven evaluation strategies and sound change management. This individual will drive collaboration through effective partnership across Compliance, Risk Management, Legal, Technology and Audit teams and promote a sustainable end-to-end control environment that identifies, escalates, addresses, and mitigates issues in a timely manner. Program management and stakeholder interaction is a critical component of this role.
Job Responsibilities

• Evaluate and perform an end-to-end analysis of the business' risk and control environment to identify significant gaps and opportunities, determine root cause of control breaks and mitigate issues in a timely manner
• Ensure that controls are properly designed, operating effectively to reduce financial loss, regulatory exposure, and reputational risk
• Assist with project execution and oversight for issues and action plans.
• Perform ongoing analysis of program related data (e.g., KRI/KPI/metrics) to support business-related initiatives and strategies
• Drive collaboration through effective partnership across Compliance, Risk Management, Legal, Technology and Audit teams
• Influence business practices, key priorities, strategic decisions, policies, internal controls and standards

Required qualifications, skills and capabilities:

• Bachelor's degree or equivalent experience required
• 3+ years of financial experience, controls, audit, quality assurance, operations or compliance.
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate risk and controls in conjunction with business partners
• Good critical thinking and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
• Strong interpersonal skills, exceptional relationship building and influencing skills and ability to effectively partner with all levels of management across numerous teams to help drive the Control Agenda
• Strong ability to articulate the control evaluation results in a meaningful and actionable manner
• Flexible, adaptable to shifting priorities; able to work in a fast-paced, results-driven environment

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.