Control Manager - Chief Analytics Office - Executive Director

Job Description
Controls is a key function within financial institutions and large organizations, including JPMorgan Chase. Its primary purpose is to ensure that the organization operates within established policies, procedures, and regulatory requirements, minimizing risks and safeguarding assets of the firm.
As a Control Manager - Executive Director supporting the Firmwide Chief Analytics Office (CAO), you will oversee risk management practices for CAO's strategic AI/ML services and platforms (e.g., LLM Suite), ensuring adherence to the firm's Compliance & Operational Risk Evaluation (CORE) Program. You will support CAO to embed robust change management practices and controls, managing Risk Assessment Structures (RAS) within the CORE system, strengthen compliance with firmwide Policies and Standards, and engage the CAO Control Manager community of practice. You will partner closely with the broader CDAO Control Management team and CAO business/control partners to effectively manage the operational risk environment for CAO.
Job responsibilities:

• Ensure CAO services and platforms are developed with appropriate controls and in alignment with Artificial Intelligence (AI) Standards.
• Engage CAO Product partners to review and understand key processes & practices, strengthen risk & control identification, support control testing (conducted by the Testing Center of Excellence), and drive rigorous issue management (in case of control breaks or gaps).
• Partner with business and control stakeholders to develop risk and control management framework documents for mitigating risks relevant to AI/ML.
• Lead risk and control assessments in partnership with control management and business teams (e.g., Operational Risk Summaries, Residual Risk Reviews).
• Maintain and update key controls in CORE CAO content, and, where appropriate, across Lines of Business (LOBs) and Corporate Functions (CFs), leveraging strong knowledge of the CORE platform.
• Oversee responsible introduction of changes, ensuring adherence to change management best practices.
• Support the community of practice for AI/ML Analytics Control Managers across LOBs/CFs, including changes to standards, practices, common controls, and calibration.
• Review and analyze reporting metrics to proactively identify emerging risks or themes; collaborate with business partners to enhance metrics for monitoring standards adherence and risk detection.
• Support Chief Data & Analytics Office (CDAO) control management priorities, including preparation of materials and responses for regulatory queries and meetings.
• Partner with Line of Defense stakeholders (Legal, Model Risk & Governance, Compliance, Operational Risk, Audit) to understand priorities, manage the control environment, and ensure successful Compliance/Operational Risk tests, audits, and regulatory exams.
• Minimum of 10+ years of financial services experience in controls, information security, audit, quality assurance, risk management, or compliance

Required qualifications, capabilities and skills:

• Experience with estimation and AI/ML risk management practices, including risks related to various modelling techniques, Generative AI, Agents, and AI/ML development.
• Ability to translate business requirements into control requirements for integration into product and service design.
• Financial services experience in controls, information security, audit, quality assurance, risk management, or compliance; strong understanding of the three lines of defense model.
• Solid understanding of Compliance and Operational Risk Management frameworks.
• Sound judgment in risk assessment, work prioritization, senior leader engagement, and change management.
• Experience leading cross-functional initiatives to analyze, design, and implement best practices.
• Demonstrated leadership and judgment to influence a strong risk culture, including senior management presentations and exchanges.
• Strong problem-solving and analytical skills; ability to synthesize large data sets and draw actionable conclusions.
• Excellent written and verbal communication skills; able to articulate and explain business issues and controls effectively.

Preferred qualifications, capabilities, and skills:

• Business acumen and understanding of relevant regulations.
• Professional certifications such as CISSP, CCSP, AWS, or similar are highly desirable.
• Strong interpersonal, collaboration, and relationship-building skills; ability to build coalitions and influence with an end-to-end mindset.
• Self-motivated and able to work autonomously; adaptable to shifting priorities and able to manage competing demands in a fast-paced, results-oriented environment.
• Ability to manage ambiguity, make informed decisions, influence stakeholders, and justify decision-making.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); ability to develop compelling executive presentations highlighting opportunities and recommendations for improvement.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.