Control Manager - Associate II

Job Description
Build your career in Control Management while working in the world's most innovative bank which values creativity and excellence.
As a Control Management Senior Associate within our business team, you will be tasked with maintaining a sustainable and disciplined end-to-end control environment for the line of business. Your responsibilities will include identifying and escalating issues promptly, and collaborating with the Business to ensure timely remediation of these issues. You will also assist in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.
Job Responsibilities:

• Provide guidance and leadership for the Risk & Control Self-Assessment process. This includes managing control breaks and resolutions to minimize financial loss, regulatory exposure, and reputational risk. This requires a deep understanding of risk management frameworks and strong leadership skills.
• Identify, assess, and advise on strategic solutions to enhance efficiency and build a more resilient operating environment. This involves a proactive approach to risk management and process improvement.
• Ensure the effectiveness of key controls and lead communications with regulatory and audit bodies, both internally and externally. This requires strong communication skills and the ability to manage relationships with regulatory entities.
• Oversee the governance of business operational risks, ensuring issues are escalated appropriately to line of business and firmwide operating committees. This involves maintaining a robust risk governance framework and ensuring timely escalation of issues.
• Collaborate with senior business clients and partners across various functional areas such as Legal, Finance, Compliance, and Risk, as well as across different geographies. This requires strong interpersonal skills and the ability to work effectively in a cross-functional and global environment.
• Conduct frequent side-by-sides with the business units to understand their operations and risks better. This involves direct engagement with business teams to identify and address risk-related issues.

Required qualifications, capabilities and skills:

• Bachelor's degree or equivalent experience required
• Minimum 5 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or compliance or equivalent subject matter expertise in a relevant business related function/operation
• Proficiency working in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong problem solving and analytical skills

Preferred qualifications, capabilities and skills:

• Process Mapping - ability to utilize technology (e.g. Signovio) to visually create the end to end processes
• Control Management - ability to understand a process and associated risks to inform control design, understanding root cause/identifying control breaks, developing timely and sustainable solutions, writing action plans, change management, process analysis etc.
• Business Knowledge - ability to understand the business/knowledge of regulations surrounding the business
• Data & Analytical Skills - solid critical thinking, attention to detail and analytical skills; ability to utilize technology (e.g. Alteryx) to query data, synthesize the data and formulate appropriate conclusions

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.