Job Description Summary
Create client documents (policies, certificates, and/or riders) for assigned book of business using tools or templates. Review materials, process new, renewal and maintenance requests to client specific documents and distribute with accuracy and timeliness.
Responsibilities
- Reviews and analyzes implementation materials to create various documents for new and existing business
- Reviews and analyzes benefits to ensure materials are following legislation and benefit plan design requirements
- Create policies, certificates, riders using systems and templates
- Comparing documents from prior to current years to be able to highlight differences
- Researches, coordinates and responds to questions from internal partners
- Distributes policy documents to Account Manager and other internal partners as needed
Competencies
- Action Oriented
- Customer Focus
- Drive for Results
- Learning on the Fly
- Organizing
- Priority Setting
- Problem Solving
- Time Management
Knowledge/Skills Required
Ability to use Microsoft tools; Knowledge/experience with PDF and Word needed (comparing materials)
Strong analytical and problem-solving skills
Detail oriented
Strong writing ability, communication and interpersonal skills.
Good organizational skills with ability to prioritize
Ability to work in a matrix environment
Basic understanding of matrix partner functions and how they interact
High school degree or equivalent required, some college preferred
Prior contracts experience preferred
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Skills Required
- High school diploma or equivalent
- Ability to use Microsoft tools
- Knowledge or experience with PDF and Microsoft Word
- Strong analytical and problem-solving skills
- Detail-oriented work style
- Strong writing, communication, and interpersonal skills
- Good organizational skills and ability to prioritize
- Ability to work in a matrix environment
- Basic understanding of matrix partner functions and interactions
- Some college education
- Prior contracts experience
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
Cigna Insights
What We Do
At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
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