Contracts Manager
Brize Norton
Permanent, full-time
Competitive salary plus benefits
We are looking for a proactive and customer focused Contract Manager to join our team at the Brize Norton depot.
In this pivotal role, you will act as the primary point of contact for key customers, ensuring exceptional service delivery, full contract compliance and strong working relationships.
You will oversee performance, manage customer portals and support both operational teams and new business integration across the Adler and Allan Group.
More about the role:
- Act as the main point of contact for designated customer accounts
- Lead day to day management of contracted services, ensuring SLA and KPI compliance
- Oversee planned and reactive maintenance activities to meet customer expectations
- Produce high quality reports, presentations and performance updates
- Attend regular customer meetings and provide proactive solutions to recurring issues
- Support Operations, Finance and Sales teams with customer queries and new contract integration
- Ensure all internal teams and subcontractors adhere to customer policies and procedures
About you:
- Experienced in planned and reactive service environments
- Strong background in customer contract management
- Confident managing customer portals and digital reporting systems
- Excellent communicator, able to engage with frontline teams and senior leaders
- Skilled in producing clear, tailored reports and presentations
- Knowledgeable in continuous improvement and project delivery
- Highly organised, proactive, and committed to delivering outstanding customer service
What we can offer you:
- Enhanced maternity, paternity and adoption pay and leave
- Company pension
- Life assurance scheme (x4 salary)
- Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants
- Refer a friend scheme
- Employee assistance programme (access to GP appointments and mental health support)
- Competitive annual leave plus bank holidays
- Training and career progression opportunities
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.
Skills Required
- Experience in planned and reactive service environments
- Background in customer contract management
- Ability to manage customer portals and digital reporting systems
- Excellent verbal and written communication skills with frontline teams and senior leaders
- Skilled in producing clear, tailored reports and presentations
- Knowledge of continuous improvement and project delivery
- Highly organised, proactive, committed to delivering outstanding customer service
What We Do
Adler & Allan is a leading UK-based environmental risk reduction specialist headquartered in Harrogate. It supports organizations in managing and upgrading critical infrastructure across the asset lifecycle through three core divisions: Environmental Services, Energy Services, and Water Services. Providing turnkey solutions to the utilities sector, the company offers strategic infrastructure advice, monitoring, and environmental consultancy to help organizations reduce risk and prepare for a Net-Zero future.
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