Contracts Manager

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

The Opportunity

We are seeking a proactive and detail-oriented Contracts Manager to join our dynamic legal team. In this role, you will be responsible for managing the full lifecycle of our vendor contracts, supporting key compliance initiatives, and serving as a vital resource for internal and external stakeholders. This is an excellent opportunity for a legal professional who excels at process optimization and is passionate about building scalable, efficient contracting systems.

The candidate should be based in: Texas, Florida, North Carolina or Georgia

What You'll Do

• Contract Negotiation: Draft, review, and negotiate a variety of commercial agreements, including SaaS agreements, master services agreements, statements of work, and vendor contracts.
• Vendor & Supplier Operations: Proactively manage the vendor contract renewal process, applying sound judgment to review agreements against company standards, support annual vendor audit processes, mitigate risks, and ensure timely and favorable renewals.
• Process Improvement: Help develop and maintain our contract management system, contract templates, and legal playbooks to streamline the contracting process and improve efficiency across the organization.
• Privacy & Compliance: Collaborate with the legal team on privacy and data protection matters, including reviewing and negotiating Data Processing Agreements (DPAs) and ensuring compliance with regulations like GDPR.
• RFIs & RFPs: Support clear and timely responses to requests for information, as well as process improvements and automation.

What You'll Bring

5+ years of experience drafting, negotiating, and managing commercial and technology contracts and developing and improving processes  in an in-house legal department.

Bachelor's degree or equivalent experience; a law degree or paralegal certificate is a plus.

Experience reviewing and negotiating complex agreements, including SaaS, technology licenses, and DPAs.

Excellent organizational skills with the ability to manage a high volume of agreements and prioritize effectively.
Familiarity with  data privacy laws and principles (e.g., GDPR, CCPA).

Proficiency with contract management software and other legal tech tools is highly desirable.

A collaborative, team-player attitude with strong communication skills and the ability to work effectively with cross-functional teams like procurement, IT, and marketing.

Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.