Contracts Manager
Brize Norton
Permanent, full-time
Competitive salary plus benefits
The Contracts Manager will be the primary Point of Contact and oversee all customer contract compliance for specified Customers contracted to the Brize Norton depot and associated depots within the Adler and Allan Group. This position will also involve overall responsibility for customer portals and attendance of regular meetings with the customers, producing reports and presentations as required.
The Contracts Manager will also work closely with the sales team to support in relation to new customer bids and the subsequent integration of contracts into Operations.
More about the role:
- Day to day management of the Services being provided and primary PoC for the customers.
- Internal representation of the customers
- Provide contract leadership
- Ensure all planned preventative maintenance is as per customer requirements.
- Ensure any reactive / remedial works are completed to a satisfactory standard and timeframe.
- Responsibility for the correct completion of the customers portal.
- Manager performance against the Service Level Agreements.
- Provide reports and presentations to the customers.
- Feedback to customers on problem site, including suggested works to alleviate future issues.
- Support the Operations team and finance department with any customer queries.
- Consider and review change order initiated by the customers.
- Attend regular meetings with the customers.
- Resolve any issues arising from the services undertaken.
- Ensure that Adler and Allan and any approved sub-contractors adhere to the customer policies, procedures and relevant requirements.
About you:
Can you provide strategic advice and support to internal teams?
Can you manage the full lifecycle of contracts from inception to completion?
Do you possess excellent negotiation and communication skills?
We are looking for an experienced Contracts Manager to join our dynamic team. If you’re skilled in managing contracts, negotiating terms and ensuring compliance, we would love to hear from you.
Additional InformationWhat we can offer you:
- Enhanced maternity, paternity and adoption pay and leave
- Company pension
- Life assurance scheme (x4 salary)
- Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants
- Refer a friend scheme
- Employee assistance programme (access to GP appointments and mental health support)
- Competitive annual leave plus bank holidays
- Training and career progression opportunities
Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.
Skills Required
- Provide strategic advice and support to internal teams
- Manage the full lifecycle of contracts from inception to completion
- Excellent negotiation skills
- Excellent written and verbal communication skills
- Experience managing service level agreements and contract compliance
- Experience maintaining customer portals and producing reports/presentations
- Ability to review and consider customer-initiated change orders
- Experience supporting operations and finance with customer queries
What We Do
Adler & Allan is a leading UK-based environmental risk reduction specialist headquartered in Harrogate. It supports organizations in managing and upgrading critical infrastructure across the asset lifecycle through three core divisions: Environmental Services, Energy Services, and Water Services. Providing turnkey solutions to the utilities sector, the company offers strategic infrastructure advice, monitoring, and environmental consultancy to help organizations reduce risk and prepare for a Net-Zero future.
