Contracts & Compliance Consultant

We’re looking for a Contracts & Compliance Consultant to join the US LIFE Contracts & Compliance team. In this role, you will work with the Product Development area to coordinate the drafting of life insurance policies, applications, riders, and amendments. You will be responsible for filing the
products with state insurance departments and working with regulators to secure approval of the forms in each jurisdiction in a timely manner. Finally, once the forms are approved, you will work with our Systems IT partners to validate that the approved forms are implemented
correctly on the print engine.

Position Responsibilities:

• Coordinate the drafting of new policy forms in collaboration with our colleagues in the Product Development area (Actuaries, Product Managers, Attorneys) with a focus on accurately describing the product's features and ensuring the forms are compliant with state insurance laws;

• Use SERFF (the “System for Electronic Rate and Forms Filings”) to file forms and all the supporting documentation with the state insurance regulators;

• Respond to regulators’ questions and objections in order to secure approval in all jurisdictions;

• Create and maintain tools and records for tracking all the various forms, their submission & approval dates, and any objections/responses received in relation to a product;

• Monitor developments in the regulation of life insurance, especially where changes could affect the filing and approval of our products;
  Develop and maintain process improvements and best practices;

• Assist in the review of sample policy packages to ensure the filed forms are incorporated into the product as approved by the states;

• Assist in the review of sample policy packages to ensure the filed forms are incorporated into the product as approved by the states;

• Cultivate and maintain good relationships with regulators

Additionally, you will support our area’s compliance functions with:

• Providing research and documentation in relation to Market Conduct Exams;

• Fulfilling requests for information from Claims and Operations areas;

• Quarterly and annual reporting of Compliance Issues;

• Monitoring regulatory developments and working with trade associations to provide input when appropriate;

• Liaising with our partners in the Legal department to assist with inquiries related to complaints, claims, and litigation.

Required Qualifications:

• Outstanding writing skills (drafting, grammar, editing)

• A keen eye for detail and ability to catch errors in documents

• Ability to read, interpret, and apply legislation

• Proven research skills

• Proficient in Microsoft Word & Adobe Acrobat

Preferred Qualifications:

• University education

• Previous experience in a legal/regulatory compliance setting

• Prior exposure to life insurance products

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.