Purpose of role
Provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Contract & Billing Management Lead as part of the C&BM team. You will apply your excellent subject matter knowledge to support our ‘major accounts’ client base. Responsible for the coordination of the End-to-End Contract and Billing support in line with Keyloop policies and procedures to ensure both our business partners and clients are operationally supported to deliver the best level of service
Key Duties & Responsibilities
- Controls & manages client invoicing and credit management E2E process and procedures for our major accounts’ portfolio
- Maintains and is responsible for accurate service contract management and contract cancellation according to the Keyloop terms & conditions
- Performs New customer set-up examination and credit check review
- Reviews and performs Customer master amendments, customer block - only complex/disputed queries
- Accountable for managing queried quote validation and related issues resolution in line with defined SLA’s
- Works with Collections, where applicable, in investigating and resolving customer disputes and issues to improve overall service to our customers and support improved cash flow for Keyloop
- Supports and actively participates in continual improvement of the contract & billing processes
- Communicate and collaborate in a professional manner with customers and Keyloop associates at all levels
- Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly.
- Responsible for producing accurate reports (pre-closing, after closing), in line with MEC timetable for leadership
- Ensuring all processes are always compliant with internal rules & requirements
- Manages ad-hoc requests from line manager
- Live by the Keyloop values in your daily behaviors, communications, and actions
Skills / Knowledge / Experience & Qualifications
- Experience of dealing with customers at all levels
- Competent in MS word, Excel and Outlook
- A working knowledge of AS400, Sales Force, NetSuite, Navision Business Central
- Ability to manage and prioritize workload
- Proficient in English and any other European Language
- Must be reliable, show commitment and collaboration in day to day tasks
- Constructively communicate and share thoughts in a clear but honest manner, share information openly and willingly
- Actively collaborate to ensure that team targets are achieved
- Strong communication ability to share knowledge. Assertive yet able to demonstrate empathy. Excellent customer care and strong interpersonal skills
- Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office
- Ability to investigate dispute / issues using relevant associates expertise and knowledge
- Share problems, openly discuss and collaborate with others to find a solution and form an action plan
- Act appropriately in all situations and taking accountability for those actions
- Flexible attitude and able to work as part of a team
- Proactive and positive approach, working under own initiative and prioritizing and balancing workload
- Innovation approach to processes
Team Player :
Communication :
Problem Solving:
Adaptability :
Skills Required
- Experience dealing with customers at all levels
- Competence in Microsoft Word, Excel, and Outlook
- Working knowledge of AS400, Salesforce, NetSuite, and Navision Business Central
- Ability to manage and prioritize workload
- Proficiency in English and another European language
- Reliable, committed, collaborative team-player approach
- Strong communication, customer care, and interpersonal skills
- Ability to investigate disputes and resolve issues collaboratively
- Flexibility, initiative, adaptability, and process improvement mindset
What We Do
As the largest global automotive technology company, Keyloop delivers cutting-edge solutions, tailored to the modern needs of auto retailers and OEMs alike. With 40 years of automotive DNA, and a deep understanding of what it takes to drive success, Keyloop solutions are delivered in over 90 countries, and trusted by more 20,000 retailers and 80 OEMs worldwide. From the showroom to the workshop, and everything in between, its technology facilitates distinctive customer experiences between key systems, tools and departments. With modern consumers demanding increasingly high levels of service and responsiveness, Keyloop and their partners connect retailers and OEMs to consumers through every step of their journey. Keyloop delivers a proven technology ecosystem that redesigns the automotive retail experience to cultivate lasting loyalty and optimise margins through increased efficiency, elevated experiences, and unrivalled connected data. For more information, please visit www.keyloop.com
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