Contracts Administrator

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises.  Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.  

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

The Contracts Team Leader is responsible for overseeing the end‑to‑end contract administration process across multiple entities, ensuring accuracy, compliance, and timely billing in accordance with customer contracts and sales orders. The role provides leadership to a team of Contract Administrators, ensuring high-quality execution of contract loading, billing, refunds, renewals, escalations, and data integrity. This position plays a key role in revenue assurance, contract governance, and operational efficiency.

Key Responsibilities: 

Team leadership and oversight 

• Lead and manage a team of 8 made up of license administrators, contacts and billing administrators and revenue accountants across 7 entities, providing daily guidance, coaching, and performance support.
• Allocate and prioritise workload to ensure timely completion of tasks across all entities.
• Maintain high standards of accuracy, compliance, and service delivery within the contracts team.
• Familiarity with the terms and conditions for each entity 

Contract Governance & Quality Control

• Review and approve all contract calculations, billing inputs, and contract uploads to ensure accuracy and alignment with sales orders.
• Approve refunds, cancellations and credit requests in accordance with internal governance and compliance frameworks.
• Ensure all contracts are processed in line with business policies, pricing approvals, and audit requirements.

Billing Accuracy & Revenue Assurance

• Oversee accurate and timely billing across all entities, ensuring consistency with contracted terms, sales orders, and customer agreements.
• Validate and consolidate project customer billing, ensuring correct categorisation and alignment with revenue structures.
• Monitor and resolve discrepancies, errors, or irregularities before invoicing.

Compliance & Risk Management

• Ensure data integrity and compliance with internal controls, regulatory requirements, and audit processes
• Identify potential contractual, commercial, or billing risks and escalate appropriately.
• Maintain high-quality documentation for audit readiness.

Contract Lifecycle Support

• Oversee and verify annual price escalations, ensuring they are applied correctly and communicated to relevant stakeholders.
• Support renewals, amendments, and contract changes, ensuring all updates are accurately captured.
• Consolidate customer accounts where required to ensure streamlined and accurate billing.

Stakeholder Collaboration

• Work closely with Sales, Finance, Legal, and Operations to resolve contract queries and ensure alignment across functions.
• Provide reporting, insights, and feedback to management on contract performance, team productivity, and risk areas.

Continuous Improvement

• Drive improvements in contract processes, templates, and workflows to enhance efficiency and reduce errors.
• Support team training, development, and knowledge-sharing to elevate capability and performance.
• Attending to journal entries and supporting documents
• Ad-hoc finance duties as and when required

Skills, Knowledge and Experience:

Technical Competencies

• Strong understanding of commercial contracts, pricing, SLAs, and billing structures.
• Proficiency in contract lifecycle processes and ERP/billing systems.
• Ability to interpret contract terms, pricing models, and escalations.
• Strong numerical, analytical, and data‑validation skills.
• Knowledge of compliance, audit principles, and revenue assurance practices.

Leadership Competencies

• Strong people-management and coaching skills.
• Ability to manage performance, productivity, and team morale.
• Excellent communication and conflict‑resolution skills.
• Strong decision-making and problem‑solving abilities.
• Behavioural Competencies

Behavioural Competencies

• High attention to detail and accuracy.
• Strong organisational and time‑management skills.
• Ability to work under pressure and meet deadlines.
• Customer-focused and solutions-driven mindset.
• Accountability, integrity, and high work ethic.

Requirements

Minimum requirements

• Accounting qualification or equivalent is essential
• Excellent interpersonal skills
• Good Excel skills
• Attention to detail
• Self-starter
• Team player
• Experience leading a team or supervising staff.
• Strong understanding of audit, compliance, and governance processes.

Role Impact

This position directly influences revenue accuracy, customer satisfaction, audit outcomes, and risk mitigation. A strong Contracts Team Leader ensures that the business operates with high levels of contract integrity, billing quality, and compliance — ultimately supporting financial stability and organisational growth.

Remuneration:

• The salary and package are commensurate with the role and experience

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. 

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. 

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