At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Team Summary
At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Job Summary
Provide the highest level of customer service to internal and external GAF customers with respect to all aspects of the Certified Contractor Program and warranty registration. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with speed and professionalism.
Essential Duties
Provide customer service to our customers in a call center environment.
Provide proactive service to customers by communicating information regarding GAF's contractor program and warranty registration.
Provide supporting information by educating customers on GAF's contractor program and warranty coverage.
Process all aspects related to the onboarding of contractors into GAF's Certified Contractor Program (BBB rating, Liability Insurance, Workers Comp, State License)
Process all warranty registrations and warranty transfers timely and accurately.
Maintain up-to-date and accurate information as it pertains to the contractor's account.
Assist contractors with system navigation.
Perform other duties as assigned.
Qualifications Required
H.S. Diploma or General Education Degree (GED) Required
Bachelor’s Degree Preferred
Past Customer Service experience Required
Excellent verbal and written communication skills
Outgoing and energetic attitude
Strong computer skills: Google Business Suite
Ability to multitask in a fast-paced environment
Must be a team player and perform well under pressure
Highly organized with great attention to detail
Excellent problem-solving capabilities
This position is based in our Parsippany, NJ corporate headquarters which currently operates on a hybrid in-office schedule. Though employees are welcome to work in our office on Friday, this position must be performed in-office on Monday through Thursday, with the option to work remotely from the employee's home office on Friday.
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).Top Skills
What We Do
GAF Energy is transforming the solar and roofing industries to generate energy from every roof. A Standard Industries company, GAF Energy works with North America’s largest roofing and waterproofing manufacturer, GAF, to offer homeowners elegant, roof-integrated solar options through a national network of roofer partners. The company’s leading product, Timberline Solar™, incorporates the world’s first nailable solar shingle to create an attractive, durable, and reliable solar roof. GAF Energy’s products have received numerous awards and honors, including the Fast Company 2022 World Changing Ideas Award, the CES Best of Innovation Award, and a NAHB Best of IBS Award. GAF Energy develops and assembles its products at its R&D and manufacturing facility in San Jose, California.
