Being a part of the RAC Roadside Operations team is about building and maintaining strong relationships with our contracted business partners to ensure the delivery of quality, timely and safe services to our members.
What will you be doing?
Reporting to the Senior Manager Roadside Delivery and working in a fast-paced team environment, the role encompasses an array of responsibilities within the contractor management space, including:
Strong relationship management of both internal and external stakeholders
Management of service delivery models
Ensuring contract compliance
Delivery against contractual requirements and KPI`s
Dispute resolution
Oversight of operational matters
Risk management
What are we looking for in you?
In addition to sharing our values and behaviours with passion, to be successful in this role you will have:
A strong understanding of operations within a contractor model
Proven interpersonal relations, demonstrated in liaising and building rapport with internal and external stakeholders
Demonstrated evidence of being a team player in a fast paced, dynamic, multi tasked environment
Excellent communication skills both written and verbally including a high level of attention to detail
The ability to work under pressure and meet set deadlines
Flexibility to travel to various sites when required
Previous experience in a contractor/operations management environment will be highly regarded
Current WA driving licence is essential
Demonstrated ownership and accountability
Practical experience in Microsoft Office and general system applications
Diploma of business (or equivalent) is desirable
Certificate IV in Occupational Health and Safety is desirable
What can we offer you?
Generous discounts on home, contents and car insurance plus free roadside assistance
A competitive base salary plus superannuation
Member benefits and an active Social Club
In-house Health and Wellness programs and Platinum WorkSafe Certification
We are looking for a self-starter who will thrive in a culture of continuous improvement. Apply with an online application - please send us your cover letter and CV showcasing what you can bring to the team.
Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
If you are shortlisted, you may be invited to complete an online automated video interview as part of our screening process.
About RAC
For more than 115 years, RAC has been giving back to WA. As a membership organisation, we’re able to reinvest our profits to serve more than one million members and the wider WA community.
As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply.
RAC is committed to flexibility. If you need assistance or adjustments to fully participate in the application process, please contact [email protected].
Top Skills
What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:
• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.
• Please don’t give out any personal information.
• We cannot allow any inappropriate or offensive language.
• Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed.
• If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed.
• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.
• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.
• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
