Working at CreateFuture
CreateFuture is an AI-native consulting partner where people do work that matters and are supported to do it well. We work alongside organisations such as PayPal, adidas, NatWest, FanDuel and Money Saving Expert, building digital products and services that make a difference while always putting people first.
We’re a team of creators. We write code, shape delivery, build go-to-market strategies, develop AI solutions and create the practices that support our people. We work side by side with our clients, challenging what’s not working and helping them to build the future. Our commitment to craft, quality, and culture has helped us scale to over 600 people in just a few years.
Our UK Benefits
- 35 days leave (including bank holidays).
- Private medical insurance.
- Enhanced parental and adoption leave.
- Financial coaching + 5% pension match.
- 40 hours of paid learning and development.
View our full list of UK benefits.
CreateFuture is a Great Place to Work-Certified™ company and has won Best Workplaces UK multiple years in a row.
Join us on our journey. Let’s create tomorrow, together, today.
About the role and team:
As our Contractor Operations Coordinator, you'll own the day-to-day administration of our contractor workforce, from offer through to offboarding.
You'll be the main point of contact for our contractors and the third-party suppliers we work with. You'll sit within our Talent team and work closely with Casting, People, Finance and Delivery colleagues. It's a hands-on role for someone who is highly organised, loves getting the detail right and enjoys building great relationships.
What you’ll be doing:
Offers and contracts
- Prepare and issue contractor offers, contracts, statements of work and extensions.
- Track contract end dates and prompt hiring managers on extensions or roll-offs in good time.
- Keep contractor records accurate and up to date in our systems.
Onboarding and offboarding
- Coordinate a smooth start for every contractor, including equipment, system access, inductions and any client-specific onboarding.
- Manage leavers, making sure access is removed, kit is returned and final timesheets and invoices are closed off.
Timesheets, invoicing and payroll support
- Collect, chase and approve weekly or monthly timesheets.
- Reconcile timesheets against supplier invoices and resolve any discrepancies.
- Work with Finance to make sure contractors and suppliers are paid accurately and on time.
Compliance
- Run pre-engagement checks, including right to work, ID, references and any client-required background or security vetting.
- Support IR35 status assessments, issue Status Determination Statements and keep an audit trail of decisions.
- Check that limited company details, insurances and supplier documentation are in place and up to date.
- Make sure contractor data is handled in line with GDPR.
Supplier and agency management
- Be the day-to-day contact for our third-party suppliers, agencies and umbrella companies.
- Support onboarding of new suppliers and help keep our preferred supplier list in good shape.
- Monitor supplier performance against agreed terms and raise issues early.
Contractor care
- Be the friendly, go-to contact for contractor questions and queries.
- Help contractors feel part of CreateFuture, including inviting them to relevant events and communications.
- Gather feedback on the contractor experience and suggest improvements.
Reporting and process improvement
- Maintain accurate contractor data and produce regular reports on headcount, spend, contract end dates and compliance.
- Spot opportunities to simplify and automate our processes, including using AI tools where they help.
- Keep our contractor policies, templates and process documentation up to date.
- Have 2+ years' experience in contractor administration, contingent workforce, HR or People operations, recruitment operations or a similar role.
- Have worked with contractors, temps or freelancers and understand the basics of the contractor lifecycle.
- Have a working knowledge of IR35 and right to work checks, or are keen to build it.
- Are highly organised, with great attention to detail and the ability to manage a busy, deadline-driven workload.
- Communicate clearly and confidently with contractors, suppliers and internal teams.
- Are comfortable with numbers, timesheets and spreadsheets, and confident using HR, ATS or timesheet systems.
- Handle confidential information with care and discretion.
- Take a proactive, problem-solving approach and enjoy improving how things work.
We trust people to do their best work. That means flexibility over rigid rules, impact over activity, and real investment in your growth both professionally and personally. You’ll be part of a supportive, and friendly culture, surrounded by smart, curious people who care deeply about what they do.
We offer flexible working, including hybrid and remote options. Our office hubs are located in Edinburgh, Leeds, Manchester, London and Bulgaria, with occasional travel to client sites or CreateFuture offices when needed.
We trust you to manage your time balancing collaboration with client time and focused work. What matters is the impact you have, not how busy you look.
Our hiring processWe try to keep our hiring process clear, fair and respectful of your time. We aim to get back to everyone who applies and we will be upfront about where you are in the process.
It usually looks like this:
- Call with our Talent Acquisition Team
- Role specific capability interview
Depending on the role, we might also ask you to do a short presentation, a practical or technical task or have a values focused conversation. We will explain what is involved before anything happens.
Inclusion at CreateFutureWe believe diverse teams build better workplaces and better products. We want CreateFuture to be a place where people feel able to be themselves and do their best work.
If you need any adjustments or support during the application process, just. We will do what we can to help.
We look forward to your application!
Skills Required
- 2+ years of experience in contractor administration, contingent workforce, HR or People operations, recruitment operations, or a similar role
- Experience working with contractors, temps, or freelancers and understanding of the contractor lifecycle
- Working knowledge of IR35 and right to work checks, or willingness to build this knowledge
- Highly organised with strong attention to detail and ability to manage a busy, deadline-driven workload
- Clear and confident communication with contractors, suppliers, and internal teams
- Comfort with numbers, timesheets, and spreadsheets
- Confidence using HR, ATS, or timesheet systems
- Ability to handle confidential information with care and discretion
- Proactive, problem-solving approach and interest in process improvement
What We Do
CreateFuture was built to take action. With our 500-strong team of software engineering, strategy and design experts, across Edinburgh, Leeds, London and Manchester, we’re determined to get you exactly what you need. As with our past clients, we get to the root of your challenge and do everything it takes to create positive solutions by building digital products and services that solve problems. With years of experience helping catalyse major organisations into action, our rapid growth has been driven by people who seek to understand before they solve. We care about our craft. We challenge each other by asking, “Why not?”. And we’re proud to collaborate and partner with the likes of PayPal, adidas, FanDuel, Money Saving Expert, Penguin Random House, Yorkshire Building Society and more. With CreateFuture, our people are at the forefront of every outcome and we know that a strong team dynamic is critical to success, so we’ll be there for you every step of the way. We draw on their unique skills for problem-solving – and helping your teams unleash their potential too. Put simply, we want to be an organisation that people want to work for and want to work with. You don’t need to have all the answers. Share your problem and we’ll go from there. Let’s create something incredible, together, today.
