We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Oversees the day-to-day management and leadership of the production client contracting drafting team with 8-10 direct reports. Develops and coaches the team to effectively manage client expectations and business needs related to client contract drafting and issue resolution. Designs and implements processes to ensure efficient, accurate drafting, with a strong focus on delivering a consistently high-quality client experience within the department while ensuring legal compliance.
What you will do
• Directs support operations for client contracting, ensuring timely and effective resolution of inquiries, issues, and requests.
• Develops processes and procedures to streamline client contracting support activities, optimizing efficiency and quality of service delivery.
• Assists with the development of a team of support professionals, providing coaching, training, and performance feedback to ensure high levels of customer satisfaction and operational excellence.
• Analyzes customer feedback and metrics to identify trends, patterns, and areas for improvement in client contracting support, implementing initiatives to enhance customer experience and satisfaction.
• Serves as a primary point of contact for client contracting, addressing complex inquiries, resolving escalated issues, and building strong relationships to enhance customer loyalty.
• Collaborates with cross-functional teams, such as account management, finance, sales, and product development, to gather and share customer insights, driving improvements in products, services, and processes.
• Ensures compliance with regulatory requirements, industry standards, and contractual obligations in all client contracting activities, maintaining adherence to relevant guidelines and protocols.
• Administers regular performance evaluations and audits to assess the effectiveness and efficiency of client contracting operations, making data-driven recommendations for enhancements and process optimization.
• Stays informed about industry trends, market developments, and best practices in client contracting, continuously expanding knowledge, and leveraging insights to deliver exceptional services.
Required Qualifications
- 3-5 years of supervisory experience
- 5-7 years of contracts experience
- Adept at execution and delivery (planning, delivering, and supporting) skills
- Adept at business intelligence
- Adept at problem solving and decision-making skills
- Adept at collaboration and teamwork
- Adept at growth mindset (agility and developing yourself and others) skill
Preferred Qualifications
- Microsoft Excel; Salesforce
- Healthcare experience preferred
Education
- Bachelor’s degree preferred or equivalent work experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 3-5 years supervisory experience
- 5-7 years contracts experience
- Adept at execution and delivery (planning, delivering, and supporting)
- Adept at business intelligence
- Adept at problem solving and decision-making skills
- Adept at collaboration and teamwork
- Adept at growth mindset (agility and developing yourself and others)
- Bachelor's degree preferred or equivalent work experience
- Microsoft Excel
- Salesforce
- Healthcare experience
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
