- Provides day-to-day oversight and support of the CLM system with responsibility for supporting system users, maintaining data quality, troubleshooting issues, and assisting with process improvements within procurement services.
- Serves as the primary point of contact for CLM system users
- Administers and maintains the CLM platform, in partnership with IT, including user access, roles, and permissions
- Maintains contract templates, clause libraries, workflows, and approval hierarchies
- Monitors system performance and ensures optimal functionality
- Troubleshoots system issues, resolves user-reported problems, and escalates complex technical issues to IT or the vendor as needed
- Partners with IT for upgrades, patches, and enhancements
- Participates in system testing, upgrades, and new module implementations
- Performs regular audits and data quality checks ensuring accuracy, completeness, and integrity of contract data
- Develops and maintains reports and dashboards related to contracts, spend, suppliers, and procurement activities
- Assists in tracking contract expirations or renewals, ensuring procurement and the business unit leaders are informed
- Creates and maintains training materials, job aids, and system/process documentation
- Develops and delivers training and guidance on system functionality, procurement processes, and best practices
- Evaluates and optimizes contract workflows, templates, and approval processes
- Ensures contract processes, including the CLM system workflows, comply with internal policies and regulatory requirements
- Strong technical aptitude with the ability to learn and support complex systems quickly
- Strong critical thinking and problem-solving skills
- Effective communication and customer service skills
- Excellent organizational skills and attention to detail/data accuracy
- Proficiency in Microsoft Excel and reporting tools
- Bachelor's degree or equivalent combination of education and experience in business administration, supply chain management, or related field required.
- Minimum 3 years of experience in procurement, contract management, or CLM system support (e.g., Coupa, Icertis, DocuSign CLM, Agiloft, Ironclad) required.
- Strong understanding of contract lifecycle processes and document management required.
- Experience with Workday ERP and Icertis CLM System preferred.
- Familiarity with data analytics or business intelligence tools (e.g., Power BI) preferred.
- Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
- Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.
- Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.
Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.
Skills Required
- Bachelor's degree or equivalent combination of education and experience in business administration, supply chain management, or related field
- Minimum 3 years of experience in procurement, contract management, or CLM system support (e.g., Coupa, Icertis, DocuSign CLM, Agiloft, Ironclad)
- Strong understanding of contract lifecycle processes and document management
- Proficiency in Microsoft Excel and reporting tools
- Strong technical aptitude and ability to learn and support complex systems
- Effective communication and customer service skills
- Excellent organizational skills and attention to detail/data accuracy
- Experience with Workday ERP and Icertis CLM System
- Familiarity with data analytics or business intelligence tools (e.g., Power BI)
What We Do
Boys Town is a nonprofit organization dedicated to saving children and healing families. It provides a broad spectrum of services, including residential care, family counseling, crisis hotlines, and medical care through the Boys Town National Research Hospital. Founded by Father Edward Flanagan, the organization uses evidence-based research and expertise to help children and families overcome challenges and grow into responsible, productive members of society.
