[Contract] Sr. Recruiter

Posted 3 Days Ago
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Raleigh, NC, USA
In-Office
Senior level
Big Data • Software • Analytics
Pendo is the all-in-one product experience platform that puts product at the center of everything.
The Role
This role involves full-cycle recruiting in a SaaS environment, sourcing candidates, managing stakeholder relationships, and using AI tools to enhance efficiency.
Summary Generated by Built In
About Pendo

Pendo is on a mission to elevate the world's experience with software. We help product teams deliver software that users love, and we're growing fast to meet the demands of that mission. Our recruiting team plays a central role in that growth, finding and bringing in the people who make Pendo, Pendo.

Team description

We're the Revenue & Marketing Recruiting team, a collaborative, globally distributed team covering the US, EMEA, and APAC. We own the full GTM talent pipeline: BDRs, sellers, revenue operations, marketing, and everything in between.

We're builders at heart. We don't wait for the perfect process; we create it, iterate on it, and make it better as we go. We move fast, hold each other up, and genuinely enjoy the hunt for that purple squirrel. If you love the challenge of complex, high-stakes searches across diverse markets and want to do it alongside a team that's as invested in your success, we are your team.

The role

As a recruiter at Pendo, you will own full-cycle recruiting across a defined set of roles and teams. You'll partner closely with hiring managers and business leaders to source, assess, and close top talent, operating with a high degree of autonomy and shaping how we hire at scale.

You are a leading performer who manages independently, anticipates roadblocks, and drives quality hiring outcomes across complex, multi-stakeholder searches.

Like every role at Pendo right now, this one calls for a builder mindset; someone who acts with urgency, takes ownership without being asked, and lifts the people around them. You will also have a working comfort with AI: not expertise, but genuine curiosity and active experimentation with tools that make you faster and sharper.

Role responsibilities

Needs assessment & partnership

  • Collaborate with Pendo stakeholders to understand requirements for assigned positions and define the key qualifications, skills, and success criteria for each role
  • Serve as a trusted advisor to hiring managers and interview teams, guiding decisions, shaping criteria, and maintaining relationships that are nearly autonomous

Sourcing & pipeline

  • Utilize job boards, social media, industry networks, and targeted outreach to source high-quality candidates
  • Drive your own forecast and make data-informed decisions about pipeline health and hiring pace

Screening & assessment

  • Conduct initial screens to assess candidate fit across skills, values, and role-specific criteria
  • Present a shortlist of qualified candidates with detailed profiles; collect and consolidate feedback from hiring teams

Interview process & offer

  • Coordinate and schedule interviews; support the development of interview questions and evaluation rubrics
  • Lead offer negotiation with selected candidates and collaborate with HR/People Ops to ensure a smooth onboarding transition
Minimum qualifications
  • Full-cycle recruiting experience in a high-growth SaaS environment
  • You have experience recruiting SaaS sellers
  • Demonstrated ability to manage complex, multi-stakeholder searches across multiple requisitions simultaneously
  • Strong sourcing skills, you don't wait for inbound; you build a pipeline proactively
  • Clear, confident communicator who builds trust quickly with hiring managers, candidates, and cross-functional partners
  • Comfort working with data to assess funnel health, report on progress, and make informed decisions
  • Builder mindset: you act with urgency, take ownership of your work end-to-end, and look for ways to make your team better
  • Working AI fluency: you actively use AI tools in your day-to-day and bring genuine curiosity about how they can make you more effective
  • Will not require sponsorship for employment visa status (e.g., H-1B visa status) now or in the future
Preferred qualifications
  • Experience partnering with VP-level+ stakeholders with a high degree of autonomy
  • Familiarity with recruiting for the roles you'll be assigned (e.g., software engineers, AEs, CSMs)
  • Prior experience in a high-volume, fast-paced recruiting environment
  • Experience with Greenhouse or a comparable ATS
  • Comfortable using AI tools throughout a recruiting workflow, whether that's intake and market research, sourcing, candidate outreach, or offer prep;  curiosity and experimentation matter more than expertise
Who you are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You’re most energized when there isn’t a clear path yet, and you get to define it. You don’t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great recruiters don’t just follow instructions; they operate as strategic advisors, influencing hiring decisions, guiding stakeholders, and elevating how we attract talent.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything;  how you source, how you prep for intakes, how you draft outreach, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Pendo Description

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.  Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital, and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome people from all backgrounds, experiences, abilities, and perspectives.

Accessibility

Pendo is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Posting is for REMOTE roles

Compensation is structured as a 1099 hourly rate, to be discussed during the interview stage.

Individual pay rate decisions, including offers made within and above the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity with peers at the company.

#LI-Remote

Skills Required

  • Full-cycle recruiting experience in a high-growth SaaS environment
  • Experience recruiting SaaS sellers
  • Demonstrated ability to manage complex, multi-stakeholder searches across multiple requisitions simultaneously
  • Strong sourcing skills, proactive pipeline building
  • Clear, confident communicator
  • Comfort working with data to assess funnel health
  • Builder mindset with urgency and ownership
  • Working AI fluency in day-to-day tasks

Pendo.io Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pendo.io and has not been reviewed or approved by Pendo.io.

  • Healthcare Strength Health coverage is described as generous, including medical, dental, vision, and mental health support for employees and families, with added wellness resources.
  • Parental & Family Support Paid parental leave is positioned as a strength, with up to 16 weeks of paid leave and added fertility-related support noted.
  • Fair & Transparent Compensation Market-anchored salary ranges for engineering and sales roles are visible across public postings and aggregated sources, providing clearer expectations on base pay and OTE.

Pendo.io Insights

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The Company
HQ: Raleigh, NC
961 Employees
Year Founded: 2013

What We Do

Pendo's mission is to elevate the world's experience with software. Pendo’s product experience platform allows companies to make product intelligence actionable with speed and scale, giving rise to a new generation of companies that put product at the center of everything. Pendo customers include the world's leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. Through Mind the Product and customer communities, sponsored events and podcast, Pendo aims to support the success of product and digital leaders everywhere. Pendo is headquartered in Raleigh, North Carolina and has offices around the world. For more information, visit: www.pendo.io.

Why Work With Us

Pendo operates in a very exciting market and offers a unique product with highly passionate customers. Our objective has always been to hire incredibly talented, but equally as energetic employees who are committed to serving those customers. We embrace the agility and speed of a startup, but we also offer a flexible and inclusive work environment.

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