Qualifications:
- A combination of education, training and experience may be considered in lieu of a degree.
- 1-3 years of technology vendor relationship development experience preferred.
- Demonstrated relatable business process experience preferred.
- A subject matter expert in technology partner processes a plus.
- Must have a passion for learning and continued education regarding OEM service offerings and policies for quoting and management as well as the Information Technology industry.
- Ability to prioritize and perform work in required time frames.
- Capability to multi-task and adapt to change.
- Ability to communicate effectively and in a timely manner.
- Strong Organizational Skills.
- Detail Oriented and Critical Thinker.
- A willingness to do whatever it takes to get the job done.
- Proactive attitude and work ethic.
- Must be a team player.
- Ability to work independently and/or on a team with minimal supervision.
- Proficient PC skills (Microsoft Word, Excel).
Want to learn more about WWT? Check us out here: https://www.wwt.com/about
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $60,800 to $76,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Health, Dental, and
- Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email [email protected].
Equal Opportunity Employer
#LI-JV1
Preferred Qualifications
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
A Brief Overview
The Contract Specialist Services role resides within our Sales Operations Service Contract & Licensing Operations team and interacts directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, OEM Account Teams and end-user customers.
This role is responsible for owning service contract management, including contract consolidation and cleanup, quoting renewals, quoting new attach services required for true-ups, and all necessary reporting in support of customer engagement. The CSS will work directly with the WWT and Cisco account teams to ensure service contract renewals are quoted and provided to the customer to ensure on-time closure. They will also work with the WWT Inside Sales Representative and Procurement Specialists to ensure the orders are properly set up and ordered in our system.
This role is important for our overall success of achieving both team and corporate goals.
Detailed and timely communication is critical to the success of this role as well as the consistent execution of the responsibilities listed below.
Responsibilities
- Builds and maintains strong working relationships with WWT account teams and internal operations.
- Assists the WWT business units with identifying and quoting OEM service contract renewals.
- Maintains expertise of the baseline processes pertaining to Quoting and Service Contract Management.
- Maintains proficiency in the use of OEM and WWT Service Contract Tools.
- Maintains good organizational skills to keep details organized for each account in the Customer Profiles (deal id's, discounts, proper end-user information, contacts, co-term dates, contract numbers, standards).
- Runs and maintains reports as necessary for our customers for their OEM service contracts.
- Works to ensure renewals are quoted in a proactive manner (90-120 days prior to expiration) to ensure positive impact in our metrics with on-time bookings.
- Provides Renewal Status of Opportunities to SCLO Program Specialist as well as Management.
- Serves as a resource for our WWT account teams and internal operations teams for service offerings, contracts, policies and tools.
- Brings new insight and possible improvements to the SCLO team's success.
Skills Required
- A combination of education, training and experience may be considered in lieu of a degree.
- 1-3 years of technology vendor relationship development experience.
- Demonstrated relatable business process experience.
- Subject matter expertise in technology partner processes.
- Passion for learning and continued education regarding OEM service offerings and policies.
- Ability to prioritize and perform work in required time frames.
- Capability to multi-task and adapt to change.
- Ability to communicate effectively and in a timely manner.
- Strong organizational skills.
- Detail oriented and critical thinker.
- Willingness to do whatever it takes to get the job done.
- Proactive attitude and work ethic.
- Must be a team player.
- Ability to work independently and/or on a team with minimal supervision.
- Proficient PC skills (Microsoft Word, Excel).
World Wide Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about World Wide Technology and has not been reviewed or approved by World Wide Technology.
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Healthcare Strength — Health insurance is considered excellent and affordable, with bundled medical, dental, and vision coverage that reduces out-of-pocket costs. Wellness programs and an Employee Assistance Program further enhance access to care.
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Leave & Time Off Breadth — Generous paid time off grows with tenure, alongside paid sick days and holidays. Parental and military leave are also provided.
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Retirement Support — Financial benefits include profit sharing and a 401(k) with company matching, complemented by life and disability insurance and tuition reimbursement. These elements strengthen total rewards beyond base salary.
World Wide Technology Insights
What We Do
World Wide Technology is a systems integrator, provides information technology and supply chain solutions. Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers. At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 12th consecutive year!
Why Work With Us
Our extensive partnership with best in class technology companies, coupled with our strong culture allow for world class delivery of transformative business solutions driven by IT.
