Contract Quality Assurance Manager

ERG is a research and consulting firm that provides a wide range of support to federal, state, and commercial clients. ERG offers multidisciplinary teams with nationally recognized skills in engineering, science, economics, public health, informational technology, and communications. We hire people with the best minds and then provide them with a vibrant and flexible environment in which to develop their careers. The qualified individual must be highly motivated with the skills to prioritize, perform, and communicate effectively in a fast-paced environment. 

Quality has been key to ERG’s success. Our robust corporate quality management program helps our employees ensure the quality and continual improvement of our services and products. We are seeking at least two qualified and highly motivated candidates to join our growing corporate quality management program to help ensure quality under our large contracts with the U.S. Environmental Protection Agency (EPA) and other federal agencies.

As Contract Quality Assurance (QA) Manager (reporting to ERG’s Corporate QA Manager), the selected candidates will have primary responsibility for managing quality assurance for several of the large EPA and/or other federal contracts under which ERG provides environmental engineering and science services. Candidates should be highly motivated with the skills to work well individually and as part of a team and to prioritize, perform, and communicate effectively in a fast-paced environment. We are interested in hearing from very experienced candidates as well as candidates earlier in their careers who are excited about this opportunity (we will provide additional training as needed). Positions range from full-time to half-time. 

Job Description:

• Leading development and implementation of QA plans at the contract level
• Training ERG and subcontractor personnel in contract-specific QA requirements
• Working with project teams to develop, review, implement, and manage QA plans at the project level
• Supporting development, revision, and review of Standard Operating Procedures
• Conducting QA assessments to determine QA/QC effectiveness and compliance with contract-specific QA requirements
• When quality issues arise, conducting root cause analysis and addressing and documenting corrective actions
• Leading or participating in internal and external quality audits
• Tracking QA metrics across multiple contracts and documenting QA/QC activities
• Assisting in developing and refining contract-specific Quality Management Plans (QMPs) and related contract- and project-level quality documents and practices
• Generally providing guidance, oversight, and support for ensuring the quality of our work at the contract level
• At the corporate level, selected candidates will work with other members of ERG’s corporate quality team to coordinate and ensure consistency of ERG contract-level quality activities and help support the growth and continual improvement of ERG’s corporate QA program

Qualifications and Skills:

• Required:
• Bachelors’ or Masters’ degree (minimum GPA 3.0)
• At least five years of relevant experience as a quality manager or in a similar or related role
• Demonstrated commitment to quality and excellence
• Demonstrated ability to work independently, take initiative, and lead when appropriate
• Demonstrated ability to work collaboratively as part of a team
• Demonstrated ability to communicate effectively orally and in writing
• Demonstrated ability to successfully manage multiple concurrent projects and tasks, many with tight deadlines, to meet project goals
• Strong project management skills
• Strong problem-solving and conflict-resolution skills
• Experience with work that must meet federal (e.g., EPA, Food and Drug Administration, Department of Defense) QA requirements
• Familiarity with QA standards, systems, processes, and/or tools
• Demonstrated proficiency with Microsoft Teams, Word, and Excel




• The following are a plus:
• Qualifications or experience in engineering or science disciplines
• Experience with work and/or quality management under EPA and/or other federal contracts
• Knowledge of analytical, evaluative, and problem-solving techniques necessary to perform professional scientific/engineering work
• For one of the positions, local to the Research Triangle Park, NC, area (to enable occasional visits to and work at our RTP locations)

ERG offers competitive salaries and excellent benefits, including health and dental insurance, life insurance, long-term disability, educational benefits, FSAs, a generous 401k plan, profit sharing, an EAP, 11-20 paid vacation days per year, 10 paid holidays per year, 56 hours or more of sick leave (based on the state you work in) per year (pro-rated for part-time) and more. The salary range for all positions depends on the years and type of experience.

ERG is an equal opportunity employer and complies with all applicable EEOC and affirmative action regulations. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. As such, successful candidates must be committed to working with diverse and inclusive teams.

Please be aware, the only authentic corporate domain for ERG is https://www.erg.com. ERG may, on occasion, screen applicants via telephone or video interviews via Skype, Teams, GoToMeeting, or another type of video platform. However, any candidate extended a job offer might be asked to meet in person with an ERG employee before providing confidential personal information associated with new employment.

If you’re a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access ERG’s online application process as a result of your disability. To request accommodation, please contact Human Resources via email at [email protected] or call (781) 674-7293.

As ERG is a friendly, flexible, inclusive environment and has clients who are committed to making the world a better place, ERGers are incredibly dedicated. We promote and recognize principles of fairness, equity, and social justice in the work we do, the partnerships we foster, and the culture we value both within and outside of our organization.