ERG is a research and consulting firm that provides a wide range of support to federal, state, and commercial clients. ERG offers multidisciplinary teams with nationally recognized skills in engineering, science, economics, public health, informational technology, and communications. We hire people with the best minds and then provide them with a vibrant and flexible environment in which to develop their careers. The qualified individual must be highly motivated with the skills to prioritize, perform, and communicate effectively in a fast-paced environment.
ERG’s Facilities Planning and Engineering team seeks an experienced Contract Quality Assurance Manager to oversee quality assurance processes and ensure our products and services meet the highest standards. This position will involve working closely with program managers, project teams, and other stakeholders to monitor, report, and enhance the quality of deliverables, documents, and products. The successful candidate will join our growing team, focusing on quality work and fostering collaborative, long-term relationships with our clients and within our team.
Job Description:
- Serve as a quality resource for the team, sharing best practices and quality resources
- Monitor and report on quality across projects, identifying challenges in implementing quality practices
- Assist with the development of checklists associated with each deliverable, service, and contract type
- Assist in identifying necessary staff or other resources to address quality-related issues
- Maintain open communication with senior managers within the team
- Notify appropriate staff of identified quality issues, including Project Managers, Program Managers, Group Managers, and the ERG Quality Manager
- Regularly meet with Program Managers to discuss typical contract deliverables, their locations, and the typical levels of review required
- Familiarize yourself with the contract Quality Management Plans (QMP) and the Quality Assurance Surveillance Plan (QASP)
- Assist in writing, editing, and improving progress reports and other quality-related memorandums
- Review deliverables to ensure alignment with quality plans
- Design and implement documentation for monitoring quality metrics, such as collecting client feedback and tracking quality performance
- Conduct regular audits and inspections to ensure compliance with company standards and regulations
- Drive continuous improvement initiatives to enhance quality and efficiency across all stages of production
- Provide periodic technical writing audits and training across the team
Qualifications and Skills:
- At least five years of relevant experience as a Quality Manager or in a similar role
- Bachelor’s Degree preferred
- Strong project management skills and the ability to manage an active portfolio of projects
- Demonstrated ability to collaborate and communicate effectively with internal/external stakeholders
- Experience with quality metrics, data analysis, and developing documentation to monitor and report on quality performance
- Excellent verbal/written communication, problem-solving, conflict resolution, and decision-making skills
- Familiarity with Quality Assurance methodologies, tools, and processes
- Relevant certifications (e.g., Six Sigma, ISO, CQA) and process improvement experiences are a plus
- Proven ability to utilize Microsoft products (Team, Word, Excel)
- Ability to obtain a DoD Secret level security clearance
ERG offers competitive salaries and excellent benefits, including health and dental insurance, life insurance, long-term disability, educational benefits, FSAs, a generous 401k plan, profit sharing, an EAP, 11-20 paid vacation days per year, 10 paid holidays per year, 56 hours or more of sick leave (based on the state you work in) per year (pro-rated for part-time) and more. The salary range for all positions depends on the years and type of experience.
ERG is an equal opportunity employer and complies with all applicable EEOC and affirmative action regulations. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. As such, successful candidates must be committed to working with diverse and inclusive teams.
Please be aware, the only authentic corporate domain for ERG is https://www.erg.com. ERG may, on occasion, screen applicants via telephone or video interviews via Skype, Teams, GoToMeeting, or another type of video platform. However, any candidate extended a job offer might be asked to meet in person with an ERG employee before providing confidential personal information associated with new employment.
If you’re a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access ERG’s online application process as a result of your disability. To request accommodation, please contact Human Resources via email at [email protected] or call (781) 674-7293.
As ERG is a friendly, flexible, inclusive environment and has clients who are committed to making the world a better place, ERGers are incredibly dedicated. We promote and recognize principles of fairness, equity, and social justice in the work we do, the partnerships we foster, and the culture we value both within and outside of our organization.
What We Do
ERG is a multidisciplinary consulting firm offering a broad range of professional services. From offices across the country, we serve a spectrum of public and private clients, including federal agencies, state governments, corporations, and universities.
