Contract Processor I

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

We are seeking a detail-oriented Contract Processing I professional to support our Timeshare Operations and Contract Administration team in Ocoee, FL. This role is responsible for reviewing, tracking, entering, and maintaining contract-related data to ensure accurate processing of ownership documents, customer records, and transaction information.

The ideal candidate possesses strong administrative and data entry skills, excellent attention to detail, and the ability to work efficiently in a fast-paced environment. This position works closely with the International Division, Resort Operations, Customer Service, and Cancel Save teams to ensure timely and accurate document processing.

This is an excellent opportunity for candidates interested in contract processing, administration, customer service, document management, timeshare operations, and records management.

What You Will Do:

• Review, track, and verify source documents for accuracy, completeness, and compliance before contract processing.
• Process ownership, customer, and contract-related information within company systems.
• Identify missing information, discrepancies, or inconsistencies and coordinate resolution with document preparers and internal departments.
• Maintain accurate electronic records and contract documentation.
• Enter and update data accurately within internal databases and contract management systems.
• Apply appropriate codes, corrections, and updates to ensure data integrity.
• Transfer processed information into company databases while maintaining accuracy and confidentiality.
• File, organize, and route processed documents according to departmental procedures.
• Respond professionally to owner and customer inquiries regarding documentation and contract status.
• Assist internal departments with document requests and record retrieval.
• Support special projects and operational initiatives as assigned by management.
• Collaborate with cross-functional teams to ensure efficient processing and completion of transactions.
• Print, prepare, and distribute ownership and contract-related documents.
• Mark required signature, witness, and notary sections to ensure document completion.
• Apply appropriate mailing and routing codes to outgoing correspondence.
• Coordinate document distribution and filing activities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You Will Bring:

• Previous experience in:
  • Contract Processing
  • Administrative Support
  • Data Entry
  • Customer Service
  • Records Management
  • Document Administration
• Timeshare, vacation ownership, hospitality, mortgage, real estate, finance, or legal administrative experience is a plus.
• Entry-level candidates with strong administrative skills are encouraged to apply.
• High School Diploma or GED required.
• Strong attention to detail and data accuracy.
• Excellent organizational and time-management skills.
• Ability to review and process documentation efficiently.
• Strong written and verbal communication skills.
• Proficiency in:
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Document Management Systems
  • CRM Platforms
  • Database Software
• Ability to prioritize multiple tasks and meet deadlines.
• Professional handling of confidential customer and ownership information.
• Ability to work independently and within a collaborative team environment.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.