Contract Processing Senior Manager

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Westgate Resorts is seeking an experienced Contract Processing Senior Manager to lead the daily operations of our Corporate Contract Processing Department onsite in Ocoee, FL. This leadership role is responsible for managing contract processing teams, improving workflows, driving operational efficiency, ensuring contract accuracy, and partnering with cross-functional departments including Sales, Deeding, Closing, and Project Management. 

The ideal candidate will bring extensive experience in timeshare operations, contract administration, contract processing, business operations management, process improvement, and team leadership within a fast-paced, high-volume environment.

What You Will Do:

• Lead and oversee daily operations of the Corporate Contract Processing Department. 
• Manage, mentor, coach, and develop contract processing team members to achieve departmental goals. 
• Monitor productivity, contract accuracy, workflow effectiveness, quality standards, and service levels. 
• Identify and implement process improvements to increase operational efficiency and customer satisfaction. 
• Coordinate onboarding, training, and cross-training initiatives to ensure operational consistency. 
• Review and approve team member time records in compliance with payroll and company policies. 
• Manage contract documentation, balance sheets, deposits, records management, administrative controls, and workflow processes. 
• Partner with internal stakeholders including Sales, Deeding, Closing Officers, and Project Management teams to resolve operational issues. 
• Evaluate staffing levels and workload distribution to ensure timely contract processing. 
• Support system implementations, workflow enhancements, process testing, and operational improvement initiatives. 
• Handle escalated contract processing issues and provide strategic problem resolution.
• Lead special projects and operational initiatives as assigned

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty and responsibility. The requirements listed below represent the necessary knowledge, skills, and abilities.

What You Will Bring:

• 5-8 years of progressive experience in timeshare operations, contract processing, contract administration, business operations, or related fields. 
• Minimum 2 years of leadership, supervisory, or management experience. 
• Experience managing teams in a high-volume, deadline-driven environment. 
• Proven success in workflow management, performance management, operational leadership, and process optimization.
• Associate's degree in Business Administration, Hospitality Management, or a related field. Bachelor's degree preferred. 
• Contract processing and contract administration expertise. 
• Operations management and workflow optimization experience. 
• Strong leadership, team development, and employee coaching abilities.
• Process improvement and change management skills. 
• Experience analyzing productivity metrics, reporting, and operational performance data. 
• Excellent communication and stakeholder management skills. 
• Proficiency in Microsoft Office Suite and business operations systems. 
• Bilingual English/Spanish preferred.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.