Contract Operations Specialist-3

,One sentence description of role

The Service Contracts Administrator manages the end-to-end lifecycle of service contracts, ensuring contract accuracy, compliance, billing integrity, and operational excellence while partnering with cross-functional teams to deliver an outstanding customer experience.

Your role

As a Service Contracts Administrator, you will play a key role in ensuring the successful administration of service contracts throughout their entire lifecycle. From contract creation and booking to post-booking adjustments, billing support, and compliance, your work will directly contribute to operational efficiency and customer satisfaction.

You will collaborate closely with Sales, Accounts Receivable, Supply Chain, Procurement, Finance, and other internal stakeholders to manage contract execution, resolve complex issues, and ensure an accurate path to cash. This position requires strong analytical skills, attention to detail, ownership, and the ability to balance multiple priorities in a fast-paced environment.

In this role, you will:

• Manage the complete lifecycle of service contracts, ensuring compliance, accuracy, and timely execution.

• Create, book, maintain, and update contracts using SAP, Salesforce, and other business systems.

• Resolve entitlement issues, billing disputes, contract corrections, and financial adjustments, including credit memos and offsets.

• Analyze complex contract terms, pricing structures, and approvals while ensuring compliance with company policies and regulatory requirements.

• Support warranty administration, fiscal close activities, reporting, and continuous process improvement initiatives.

• Partner with Sales and cross-functional teams to streamline processes, improve operational performance, and deliver excellent internal and external customer support.

This role offers the opportunity to develop expertise in contract management, commercial operations, ERP and CRM systems, financial processes, and cross-functional collaboration while working in a global healthcare technology environment.

From our flexible benefits programs to continuous learning opportunities and career development, a career at Philips offers meaningful opportunities to grow while making a positive impact on people's lives.

You're the right fit if

• You have 2+ years of experience in Contract Management, Contract Administration, Contract Renewals, Commercial Operations, Order Management, or a related field.

• You have experience working with ERP and CRM systems such as SAP and Salesforce, along with strong Microsoft Excel and Microsoft Office skills.

• You demonstrate excellent analytical thinking, attention to detail, organization, problem-solving, and the ability to manage multiple priorities in a dynamic environment.

• You have completed a High School Diploma or Vocational Education. A Bachelor's degree in Business Administration or a related field is considered a plus.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

On-site

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
On-site roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
 

Philips Transparency Details

The pay range for this position in Nashville, Tennessee, is $24.00 to $37.00 per hour, plus overtime eligible.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Nashville, TN.,On-site

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.