Contract: Operations Manager, Marketplace

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.  

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. 

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

 Work/ Project Scope:

Communications Strategy:

• Create and implement a comprehensive communications strategy that promotes culture-building efforts within the Marketplace team.
• Facilitate cross-pollination of information and best practices across different teams and departments to enhance collaboration and knowledge sharing.

Roadmapping and Strategic Planning:

• Collaborate with leadership to develop and maintain roadmaps that align with business goals and objectives.
• Drive strategic initiatives by translating business needs into actionable plans and overseeing execution.

Operational Cadences:

• Establish and operationalize meeting and reporting cadences that align with leadership priorities, ensuring timely updates and accountability.
• Monitor performance metrics and KPIs to assess progress and drive continuous improvement.

Process Improvement:

• Analyze existing operational processes, identify inefficiencies, and implement streamlined solutions that enhance productivity and effectiveness.
• Foster a culture of continuous improvement by encouraging team members to contribute ideas and participate in process refinement.

Must Haves (Required Skills):

• Proven experience in creating and executing communication strategies that foster culture-building and effective cross-functional information sharing.
• Ability to collaborate with leadership to develop strategic roadmaps that align with business goals, and to translate objectives into clear, actionable plans.
• Skilled in setting up and maintaining meeting and reporting cadences that support leadership priorities, while ensuring accountability and transparency.
• Strong capability in tracking KPIs and performance metrics to assess progress, support decision-making, and drive continuous improvement.
• Demonstrated success in analyzing and refining operational processes to improve team productivity, efficiency, and overall effectiveness.
• Excellent interpersonal skills with the ability to work seamlessly across teams and departments to promote alignment, knowledge sharing, and cohesive execution.

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.