Expression of Interest – Service/Contract Manager (Repairs/Voids)
Location: Evesham
Contract Start Date: 1 July 2026
Contract Type: Full-time, Permanent
Join us on our new, exciting contract
Mears Group is preparing to mobilise a new long-term social housing repairs and maintenance partnership across the wider Midlands region.
Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, planned maintenance and property services with a strong focus on customer service, quality and community investment.
Due to upcoming mobilisation activity, expressions of interest are invited from experienced Service/Contract Managers across South Worcestershire, North Gloucestershire, and surrounding areas.
Submitting an expression of interest does not guarantee employment, nor does it provide salary or detailed role information at this stage. It simply ensures that you are first to be contacted when full job details, including pay, working hours, and application timelines, are confirmed.
Role Responsibilities:
- Management of all aspects of operational and commercial delivery for responsive repairs and voids programmes, ensuring overall contract performance aligns with contractual commitments and agreed company and client protocols, whilst delivering works within agreed response and turnaround times
- Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures, Mears values, and quality assurance accreditations. Demonstrate, maintain, and monitor the company’s commitment to best practice, legislation, codes of practice, and good working practices relevant to all work activities
- End-to-end management of responsive repairs, void properties, and high-risk properties across a range of occupied and unoccupied homes
- Line management of supervisors, including performance reviews, one-to-ones, and daily briefings
- Oversight of KPIs, reporting, void turnaround performance, and service delivery standards across repairs and voids activities
- Handling client queries and managing resident complaints effectively throughout repairs and voids delivery
- Supporting and engaging operatives and branch teams to achieve high-quality repairs and voids outcomes
Key Criteria:
- Experience managing responsive repairs and/or voids contracts within the social housing sector
- Experience in budget management
- Experience in performance reporting and KPI management
- Experience in people management
- Ability to provide evidence of contract performance, service delivery, and operational efficiency
- Workable technical knowledge of social housing repairs, voids, and maintenance
- Full valid driving licence
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Joe Monger ([email protected])If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Skills Required
- Experience managing responsive repairs and/or voids contracts within the social housing sector
- Experience in budget management
- Experience in performance reporting and KPI management
- Experience in people management
- Workable technical knowledge of social housing repairs, voids, and maintenance
- Full valid driving licence
Mears Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mears Group and has not been reviewed or approved by Mears Group.
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Leave & Time Off Breadth — 25 days’ holiday with the option to buy additional days, plus paid volunteering time, signal a comparatively generous time-off offering. Flexible working available in many roles further supports practical time-off and balance.
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Wellbeing & Lifestyle Benefits — Retail discounts, Cycle to Work, an employee assistance line, volunteering days, and company family events add tangible non-cash value. Access to training and UK‑recognised qualifications reinforces the broader wellbeing and development offering.
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Fair & Transparent Compensation — A stated commitment to pay at or above the Real Living Wage and the publication of pay-related reports indicate governance and baseline fairness focus. Independent snapshots also suggest many roles meet living‑wage thresholds.
Mears Group Insights
What We Do
Mears Group is a market-leading housing and care company that provides bespoke services to our clients. We provide and manage 11,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Mears has 6,500 employees and a footprint across the country
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