Contract Manager (Empty Homes / Voids & Disrepair)
Location: Dartford
Salary: £61,505 per annum
Hours: 42.5 hours per week
Fulltime – permanent Monday – Friday
“A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company”.
Role Criteria
- Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols. Managing works to programme time frames, producing project
- Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company’s commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities
- End-to-end management of Responsive repairs across a range of occupied homes
- Line management of four supervisors, including performance reviews, one-to-ones, and daily briefings
- Oversight of KPIs, reporting, and service delivery standards
- Handling client queries and managing resident complaints effectively
- Supporting and engaging operatives and branch teams to achieve high-quality outcomes
What we’re looking for
- Line Management experience
- Experience in Voids
- Line management experience
- Proven Skills & Knowledge in the following:
- Interpersonal and communication.
- People management with ability to lead & mentor others.
- Strong customer focus.
- Problem solving & results orientated.
- Planning and organisational.
- Decisive decision making.
- Ability to negotiate and influence.
- IT literate with confident oral and written communication skills.
- Sector H&S regulations
- Proven track record of capital / programmed works management & delivery.
- Proven track record of commercial and performance management.
- Ability to manage multiple sites & contracts.
- Proven track record of working in a customer focused environment.
- Experience of contract/project management including:
- Motivating & inspiring a diverse workforce.
- Building & maintaining a strong control environment incorporating business governance, risk management processes (registers and BCP) and adherence to Scheme of Delegated Authority (SODA).
What we offer
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Company Van, Fuel Card and Uniform
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact:
Laura Bourne ([email protected])If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Skills Required
- Line management experience
- Experience in voids (Empty Homes / Voids & Disrepair)
- Proven skills in interpersonal and communication
- People management with ability to lead and mentor others
- Strong customer focus and experience working in customer-focused environments
- Problem solving and results oriented
- Planning and organisational skills
- Decisive decision making
- Ability to negotiate and influence
- IT literate with confident oral and written communication skills
- Knowledge of sector health and safety regulations
- Proven track record of capital / programmed works management and delivery
- Proven track record of commercial and performance management
- Ability to manage multiple sites and contracts
- Experience of contract/project management, including motivating and inspiring a diverse workforce
- Experience building and maintaining governance, risk management processes and adherence to Scheme of Delegated Authority (SODA)
- Entitlement to work in the UK (employer does not offer visa sponsorship)
- To drive a Mears vehicle: age over 21, held licence over 3 months, fewer than 9 points
- Successful completion of relevant background, identity and security checks
Mears Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mears Group and has not been reviewed or approved by Mears Group.
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Leave & Time Off Breadth — 25 days’ holiday with the option to buy additional days, plus paid volunteering time, signal a comparatively generous time-off offering. Flexible working available in many roles further supports practical time-off and balance.
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Wellbeing & Lifestyle Benefits — Retail discounts, Cycle to Work, an employee assistance line, volunteering days, and company family events add tangible non-cash value. Access to training and UK‑recognised qualifications reinforces the broader wellbeing and development offering.
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Fair & Transparent Compensation — A stated commitment to pay at or above the Real Living Wage and the publication of pay-related reports indicate governance and baseline fairness focus. Independent snapshots also suggest many roles meet living‑wage thresholds.
Mears Group Insights
What We Do
Mears Group is a market-leading housing and care company that provides bespoke services to our clients. We provide and manage 11,000 homes for local and central Government and are also responsible for keeping 750,000 of all social housing in the UK in good repair. Mears has 6,500 employees and a footprint across the country
