Summary/Objectives
The Contract Management Specialist is responsible for effectively communicating with external and internal customers about billing and contracts. They will provide thorough explanation of and practice consistent adherence to various terms and conditions (T&Cs). The Contract Management Specialist will use financial software to accurately correct meter readings, bill equipment and cycle records, and calculate/issue credits; all with a high level of attention to detail and in accordance with all policies and procedures.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Plan day / time-management of paperwork.
- Process incoming sales orders and ensure all necessary paperwork is included.
- Working knowledge of contract terms and conditions, company policies and procedures, and how to enforce them.
- Set up new customer account records and correct existing accounts when necessary.
- Set up computer billing of contracts with a high level of attention to detail.
- Perform routine quality assurance checks of computerized contract billing and customized account billing.
- Determine when credit memos are needed; calculate, and issue credit memos.
- Research billing disputes and determine appropriate actions needed to correct issues.
- Effectively communicate with customers, both internal and external, by phone and email, answering questions with confidence and accuracy.
- Process customer data changes and make data entry of actions taken.
- Make calls to obtain meter readings necessary for billing.
- Calculate estimated meter readings when actual data is unavailable.
- Process, maintain and/or complete various other duties within the accounting department.
Competencies
- Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to Detail - Taking responsibility for a thorough and detailed method of working.
- Computer Literacy - Using computers effectively and efficiently in the working environment.
- Customer focus - Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Data gathering and analysis - Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
- Oral communication - Shaping and expressing ideas and information in an effective manner.
- Written communication - Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Skills
- Active Listening
- Collaboration
- Communication
- Conflict Resolution
- Customer Service
- Problem Solving
Supervisory Responsibility
None
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Physical Demands
This position requires sitting at a desk for extended periods of time. Heavily reliance on computer/laptop screens. Potential light lifting on occasion of up to 50 lbs.
Position Type/Expected Hours of Work
This position is under regular business hours. 7am-4pm or 8am-5pm. There is often minimum overtime necessary at the end of the month.
Travel
None
Required Education and Experience
High school diploma
Preferred Education and Experience
- Bachelor’s degree
- Experience working with contracts
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications Skills Required Active Listening Expert Communication Expert Collaboration Expert Conflict Resolution Expert Customer Service Expert Problem Solving Expert Education Required High School or better. Preferred Bachelors or better. Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Bachelor's degree
- Experience working with contracts
- Active listening skills
- Communication skills
- Collaboration skills
- Conflict resolution skills
- Customer service skills
- Problem-solving skills
What We Do
RJ Young provides office technology to power you business. For over 70 years, we've enabled small to enterprise-level organizations across the Southeast improve productivity with office equipment and technology, managed IT, document management, digital phone systems, and custom promotional products. We are proud to be a work home to almost 700 team members and serve businesses in 29 locations across nine states. To learn more about how RJ Young can help power your organization with technology solutions, visit RJYoung.com or reach out to [email protected].
