The Contract Management Claim Coordination Specialist plays a key role in ensuring the accurate, timely, and compliant handling of customer claims related to contract and invoicing processes. The position focuses primarily on the analysis and coordination of claims concerning billing accuracy, invoice completeness, and the correctness of information included on invoices.
The role is responsible for managing the end-to-end claim coordination process. Straightforward cases are resolved independently in line with established procedures and contractual terms, while more complex claims are escalated to appropriate subject matter experts. The specialist oversees and coordinates the resolution process, ensuring timely completion, proper documentation, and effective communication with relevant stakeholders. Close collaboration with Finance, Accounting, Contract Management, and other internal teams is essential to ensure efficient claim resolution and high-quality service delivery.
ResponsibilitiesAnalyze and assess customer claims related mainly to invoicing issues, including billing discrepancies, invoice completeness, and accuracy of invoice data.
Independently resolve low‑complexity and standard claims in accordance with established procedures, contractual terms, and internal policies.
Coordinate and manage complex claims by assigning them to appropriate subject matter experts and monitoring progress until closure.
Act as the end‑to‑end owner of the claim resolution process, ensuring timely handling, proper documentation, and compliance with service level agreements.
Serve as a central point of contact for claim‑related topics, ensuring clear and professional communication with internal stakeholders.
Validate supporting documentation and ensure all required information is complete and accurate prior to claim resolution.
Track, document, and update claim statuses in relevant systems to ensure transparency and audit readiness.
Collaborate closely with Finance, Accounting, Contract Management, Sales, and other operational teams to enable efficient and accurate claim handling.
Identify recurring claim patterns, root causes, and process gaps, and support continuous improvement initiatives.
Ensure compliance with accounting standards, internal controls, and contractual obligations throughout the claim management process.
Canon Core Behaviours
- Drive for results
- Focus on the customer
- Ownership and accountability
- Teamwork and collaboration
- Courage and conviction
- People-oriented approach
Care for self and others
Required Skills and Qualifications
- Strong communication skills
- Ability to read and understand sales, rental/lease, and service contracts
- Experience in invoicing and/or accounting
- Basic tax knowledge related to invoicing processes
- Problem-solving mindset
- Ability to work under time pressure
- Good knowledge of Excel (basic formulas, pivot tables)
- Experience with ERP systems (an advantage)
- High attention to detail
- Proactive approach
- Ability to work to deadlines and adapt to changing priorities
- Ability to read and understand contracts in Polish
- English at a communicative level
- Assertiveness and ability to defend the correct approach when needed
At Canon, we’ve been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact.
As the national sales organization Canon Polska, we are part of the broader 4CE cluster (CZ, SK, PL, HU) and the EMEA region, responsible for the sales and distribution of Canon products and services within Poland. With over 30 years of local presence – and thanks to the professionalism and loyalty of our experienced employees – we understand the dynamics of the local market. Our success is built on understanding customer needs and ensuring their satisfaction.
We take pride in our diverse and inclusive culture and in our Kyosei philosophy – living and working together for the common good.
Why join us?
• Become part of a team of professionals who are proud of their brand and believe in the power of collaboration
• Enjoy friendly company culture and working atmosphere
• Benefit from flexible working hours and other benefits
• Grow your talent – we offer educational programs, training, and space to develop in what you love
• Work in a respectful company that values sustainability, inclusion, and personal growth
If you value such working environment and are ready to its part and and co-creator – we’d love to hear from you!
