Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.
Job Summary & Responsibilities
- Use ticketing systems to report individual work assignments (Freshservice is a plus)
- Setting up Windows machines for new hires/replacement hardware via Microsoft SCCM( Image, Deploy, Local Setup or Ship)
- Monitoring computer hardware performance and diagnosing system issues
- Installing, configuring and upgrading software applications
- Troubleshoot and resolve software application and OS related problems(Windows Only)
- Printer Support ( troubleshooting, swap toners and etc.)
Knowledge and Skill Requirements:
- Technical skills in installation and troubleshooting of relevant software and hardware
- Knowledge and experience providing customer services, preferably in an IT service environment
- Using any case management / support ticketing and knowledge-based systems
- Experience of supporting Windows 10 systems and Office 365
- A+ certification ( is a plus)
Qualifications
- 1-3 years’ experience in the IT support role
- Positive attitude and collaborative approach in working within a team environment
- Strong customer service skills
- Strong oral and written communications
- Ability to learn and adapt quickly to changes
- Critical thinking and analytical capabilities in troubleshooting and problem solving
- Planning, organizing and prioritizing skills
- Attention to detail
Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.
Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
Skills Required
- 1-3 years' experience in IT support role
- Technical skills in installation and troubleshooting of relevant software and hardware
- Knowledge and experience providing customer services in an IT service environment
- Experience supporting Windows 10 systems and Office 365
- A+ certification
Onto Innovation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Onto Innovation and has not been reviewed or approved by Onto Innovation.
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Equity Value & Accessibility — An employee stock purchase plan and broad equity eligibility provide accessible ownership opportunities as part of total compensation. Company materials reference active equity programs, signaling tangible value beyond base pay.
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Healthcare Strength — Medical, dental, and vision coverage with HSA/FSA options form a comprehensive health package that is often characterized as good. Wellness resources and employer-verified plan details reinforce perceived healthcare depth.
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Retirement Support — A 401(k) with company match supports long-term financial security. Company materials and benefits pages highlight these retirement features as core elements of the package.
Onto Innovation Insights
What We Do
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: Un-patterned wafer quality; 3D metrology spanning chip features from nanometer scale transistors to large die interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Headquartered in Wilmington, Massachusetts, Onto Innovation supports customers with a worldwide sales and service organization. We are traded on the New York Stock Exchange under the symbol ONTO.
