We are looking for an organised and detail-focused Contract Coordinator to join our team. This role will support the set-up, administration and billing of customer contracts, ensuring information is accurate, processes are followed and internal teams have the information they need to deliver a great service.
You will be confident using systems, working with data and managing a range of administrative tasks. This is an excellent opportunity for someone looking to develop their experience within contract administration, commercial support or operations.
What will the role involve?
Set up new customer contracts accurately and promptly on internal systems, ensuring all customer, service, pricing and billing information is complete.
Maintain contract records, including customer details, service requirements, pricing, supplier information and contractual changes.
Support the preparation and processing of customer billing, ensuring invoices are raised accurately and within agreed timescales.
Assist with month-end activities by checking contract and billing information, reviewing outstanding actions, resolving data issues and supporting reporting requirements.
Provide day-to-day supplier administration, including setting up and maintaining supplier records, processing relevant documentation and responding to routine supplier queries.
Use internal systems and Excel spreadsheets to input, check, reconcile and maintain contract, supplier and billing data.
Investigate straightforward system, data and billing queries, resolving issues where possible and escalating more complex matters to the appropriate colleague.
Work closely with Finance, Commercial, Customer Service and operational teams to make sure contract data is accurate, complete and available when needed.
Support contract changes, renewals and new service requests by ensuring records, pricing and associated information are updated correctly.
Help improve administrative processes by identifying missing information, duplicated activity, recurring errors or opportunities to make processes more efficient.
Maintain accurate, well-organised records and documentation in line with internal procedures, audit requirements and agreed deadlines.
Essential skills and experience
Previous experience in an administration, finance administration, sales support, customer service or contract support.
Strong IT and data skills, including confidence using Microsoft Excel, Outlook and Word.
Comfortable learning and using business systems. Experience of a CRM, ERP, finance or contract-management system would be beneficial.
Good numerical ability and an understanding of the importance of accurate pricing, billing and financial information.
Excellent attention to detail and a structured, methodical approach to work.
Strong organisational skills, with the ability to manage several routine tasks and meet recurring deadlines, including month-end.
Clear written and verbal communication skills, with the confidence to work with colleagues, suppliers and internal stakeholders.
A positive, flexible and team-oriented approach, with a willingness to support process improvements.
Skills Required
- Previous experience in administration, finance administration, sales support, customer service, or contract support
- Strong IT and data skills, including confidence using Microsoft Excel, Outlook, and Word
- Ability to learn and use business systems
- Good numerical ability and understanding of accurate pricing, billing, and financial information
- Excellent attention to detail and a structured, methodical approach
- Strong organisational skills and ability to manage routine tasks and recurring month-end deadlines
- Clear written and verbal communication skills
- Positive, flexible, team-oriented approach with willingness to support process improvements
- Experience with a CRM, ERP, finance, or contract-management system
What We Do
If you could make your healthcare facilities even safer - would you? From peer-reviewed sharps containers to waste minimisation systems and tailored collections, Sharpsmart’s safety-driven solutions have helped healthcare facilities across the UK to: • Protect staff and patients • Reduce CO2 emissions • Meet sustainability targets • Prevent and contain infection • Stay compliant • Reduce costs Part of the Daniels Health group which has operations in Australia, USA, Canada, New Zealand, UK, Europe and South Africa; Sharpsmart is widely regarded as a leader of innovation in the clinical waste space. Our flagship product - the Sharpsmart collector, was launched in 1999 and is now used in thousands of healthcare facilities around the globe. It has been peer reviewed in numerous medical journals with findings that indisputably assert it as the safest sharps collector in the world. Through education, innovation and service, we are committed to make the healthcare industry safer for the people who work in it and continually drive the development of ecologically sustainable solutions to reduce the environmental impact of clinical waste. Find out more at: www.healthcarewaste.sharpsmart.co.uk
