VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems.
The company was founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.
VSC Fire & Security is seeking candidates for the position of Contract Booking Administrator.
What we offer:
- Competitive salary. Range $23.00 - $33.00 and up based on experience (overtime eligible).
- Monday - Friday
- Options for Medical, Dental and Vision insurance for you and your family.
- A 401K plan with a company match.
- PTO and Paid Holidays.
- Opportunities for training and advancement.
- Relevant educational and licensure reimbursement for qualified candidates.
- Health Savings Account (HSA).
- Life Insurance.
- Employee Assistance Program.
- Referral Bonuses.
What you need:
- High school diploma or equivalent; a college degree is a plus.
- Proven experience in scheduling, booking or administrative coordination roles.
- Experience reading and comprehending complicated contracts accurately to company standards.
- Strong organizational and multitasking skills with a high attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast paced environment.
- Problem-solving skills with a focus on customer service.
- Desirable (but not required):
- Experience with Service Trade.
What you will do:
- Receive and input inspection contracts and service bookings into ServiceTrade. Other contract types may be included.
- Collaborate contracts with internal stakeholders and update systems with accurate details.
- Monitor and adjust agreements and services as needed to accommodate changes.
- Serve as the primary point of contact for internal clients regarding agreement/booking inquiries, changes and confirmations.
- Coordinate with internal teams to relay agreement/booking details, special requirements. or adjustments.
- Resolve concerns related to agreement/booking in a professional and timely manner.
- Maintain accurate and up-to-date records in Service Trade.
- Generate and distribute reports for management and team use.
- Suggest and implement improvements to agreement/booking procedures to enhance efficiency and customer satisfaction.
- Work closely with the team to streamline processes and leverage technology for optimal agreement management.
- Partner with other departments, such as sales, operations, and customer service to ensure smooth service delivery.
- Support administrative tasks related to agreements/bookings and follow up as needed.
VSC Fire and Security is a drug free workplace.
Equal Opportunity Employer
We look forward to hearing from you!
www.vscfire.com
Skills Required
- High school diploma or equivalent
- Proven experience in scheduling, booking or administrative coordination roles
- Experience reading and comprehending complicated contracts
- Strong organizational and multitasking skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Problem-solving skills with a focus on customer service
- Experience with Service Trade
What We Do
For more than 65 years, VSC Fire & Security, has partnered with thousands of customers as a trusted contractor for the inspection and installation of fire sprinkler, fire alarm, security, life safety and low voltage systems. VSC Fire & Security, has over 1,800 talented employees, and more than 950 vehicles throughout our footprint which spans the East Coast, and West into Arkansas, Texas, and Oklahoma. Founded in 1958 with the values of quality craftsmanship, exceptional customer service, integrity and reliability, VSC offers highly trained technicians, a strong safety record, cutting-edge technological expertise, exceptional bonding capacity and financial strength. We strive to deliver outstanding, efficient and cost-effective installation and reliable, service, repair and inspection services to all of our clients.
