Continuous Quality Improvement Intern

Family Service Association has an exciting opportunity for an unpaid internship in our Continuous Quality Improvement (CQI) department for the Spring 2027 semester! 

The CQI Internship is designed to provide Associate or bachelor’s level individuals with meaningful exposure to quality improvement, data management, organizational effectiveness, workforce development, and Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives. The CQI intern will work alongside department professionals to gain practical, administrative experience, build professional competencies, and contribute to projects that improve organizational performance and service outcomes. This is an unpaid opportunity with a minimum of 8 hours and a maximum of 16 hours per week (depending on the intern’s specific circumstances).
Each week, the intern will complete assigned deliverables aligned with the established learning objectives for that week. These deliverables will populate a Capstone Portfolio for the intern to take with them upon completion of their internship. The internship structure works on a rotating schedule, with the intern spending time with each CQI department employee listed below. The Intern will be supervised and evaluated by the CQI Director who will be available for support throughout the intern’s experience
Expected Experience Gained Throughout Internship:

• Understanding CQI methodology by reviewing current CQI projects, observing quality assurance meetings, and learning documentation standards.
• Developing skills in process mapping techniques, workflow analyses, and identifying bottlenecks
• Learning how to assist with data audits, reviewing KPI tracking systems, and reporting processes
• Assisting with analyzing performance data, creating charts and graphs, and interpreting data trends
• Participating in root cause analyses and reviewing quality concerns and trends
• Assisting with training program development and reviewing staff training data
• Understanding Diversity, Equity, Inclusion, and Belonging agency initiatives 
• Learning fundamentals of project planning and stakeholder engagement
• Conducting project research, analyzing findings, and developing recommendations based on findings
• Enhancing presentation and communication skills 

Intern Expectations:

• Maintain professionalism and confidentiality
• Attend scheduled meetings and trainings
• Complete assigned projects and deliverables
• Actively participate in discussions and learning opportunities
• Seek feedback and demonstrate continuous improvement
• Maintain a positive and collaborative attitude  

Department Position Breakdown:
Director of Quality Improvement: The Director of Quality Improvement is directly responsible for all aspects of the Agency’s Quality Improvement Plan and Risk Management activities. 
Data Analyst: The Data Analyst performs various operational data maintenance functions along with preparing routine and ad hoc data extractions, Provides scheduled & ad-hoc reports, and analysis summaries.
Data Coordinator: The Data Coordinator is responsible for supporting quality improvement activities on both the programmatic and organizational levels. These activities include data collection and preparation for use by the Director of Continuous Quality Improvement and CQI Data Analyst.
Workforce Development and Engagement Coordinator: The Workforce Development & Engagement Coordinator facilitates the implementation and monitoring of the Agency’s Workforce Development training, Internship, & DEIB initiatives.

Family Service Association is an Affirmative Action/Equal Opportunity Employer.  

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts. Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner. This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 130-year tradition of high quality.