Service Center, Continuous Improvement Team Leader - Madrid, Spain
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the job
The After-Sales Service is a key component of our local growth strategy, which is why we have opened a selection process for the position of "Service Center Continuous Improvement Team Leader" for our after-sales repair center located in Algete (Madrid) with high focus in the continuous improvement area.
Reporting to the Service Center Manager within the After-Sales Division, the candidate will be responsible for:
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Ensuring a strong culture of safety & quality and continuous improvement within the team.
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Leading new improvement projects, always striving for excellence in customer service.
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Managing and developing the team's capabilities to support the overall After-Sales Service strategy.
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Developing, motivating, and training the team, ensuring the continuous improvement & processes deployment in the service center.
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Ensuring that tasks related to the continues improvement are carried out according to standards, prioritizing urgency and importance, in close cooperation with coordinators.
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Monitoring existing systems, challenging them, and developing new ones to achieve full process standardization, reduce lead times and variations, ensure robust quality control, and establish an efficient organization.
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Specializing and optimizing the use of resources, increasing the productivity and competitiveness of the Service Center, and therefore, the company.
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Implementing continuous improvements in safety and efficiency based on the Alfa Laval Production System, as well as on innovative processes and technologies.
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Preparing procedures and instructions for operational processes.
Who you are
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An individual with a results-oriented approach and planning skills, and experience in process definition and continuous improvement.
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A person with strong leadership skills and ease in building interpersonal relationships.
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A dynamic individual with excellent communication skills, customer-oriented, highly proactive and energetic, as well as a strong team player.
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Attention to detail and motivation to work in a manufacturing environment.
Job Requirements…
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Technical education in engineering (preferably Industrial Engineering).
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Training in Lean Manufacturing & Six Sigma.
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A minimum of 5 years of experience in a similar position, preferably in mechanical repairs and maintenance.
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At least 2 years of experience as a team leader.
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Skills in calculations and blueprint interpretation.
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Proficiency in Spanish is required. High level of proficiency in spoken and written English is also necessary.
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Advanced proficiency in office software tools.
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Residence in Madrid or surrounding areas.
For further information please contact:
Regina García Moguel, Talent Acquisition Partner, [email protected]
We review applications continually, so please send yours as soon as possible, and no later than October 13th, 2024. Please note that, due to GDPR, we do not accept applications sent via email.
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
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What We Do
Pioneering positive impact!
Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world.
Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry.
Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide.
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