Job Description
Fresenius Medical Care core values:
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.
Continuous Improvement Process Expert – GBS
About the Role
The Continuous Improvement (CI) Process Expert plays a critical role in advancing operational excellence across the Global Business Services (GBS) organization. This role drives the CI agenda across Contract Management and Commercial Excellence teams, enabling higher efficiency, quality, standardization, and value delivery in a regulated medical devices environment.
Working closely with the GBS Continuous Improvement Global Leader and the respective functional Tower Lead, this role is accountable for embedding CI into day-to-day operations, building sustainable capabilities, and delivering measurable business outcomes.
Key Responsibilities
Drive Continuous Improvement & Operational Excellence
- Identify, prioritize, and execute improvement opportunities across Systems and Processes of Contract Management and Commercial Excellence teams (supporting the US sales team)
- Lead CI initiatives focused on cycle time reduction, process efficiency, quality, and service performance.
- Design and facilitate Kaizen and process improvement workshops; ensure disciplined execution and benefits realization.
- Establish project governance, performance metrics, and review rhythms to ensure sustained outcomes.
- Partner with operations and functional leaders to standardize and simplify processes aligned with global standards and compliance requirements.
- Embed a strong CI culture through Lean Six Sigma coaching, mentoring, and hands-on project delivery.
- Act as a trusted CI advisor, enabling data-driven decision-making for operations and the business
Digital Enablement & Automation
- Identify and deploy opportunities using low-code/no-code automation and analytics tools to drive efficiency.
- Hands-on use of tools such as Excel Macros, Power Automate, Power Query, Alteryx (or similar workflow tools).
- Collaborate with IT and digital teams to integrate automation into end-to-end process improvements.
Visualization & Data Insights
- Develop and leverage basic dashboards and visualizations using Power BI or Tableau to support performance tracking and insights.
- Promote data-driven culture through simple, effective reporting solutions.
Innovation, Ideation & Stakeholder Collaboration
- Drive ideation programs to encourage employee participation and ownership of improvements.
- Translate ideas into actionable plans with clear benefit tracking.
- Regularly report progress and impact to CI leadership and site stakeholders.
- Collaborate across global GBS teams, functional heads, and site leadership.
Qualifications
Education & Certifications
- Bachelor’s degree in engineering, Data Analytics, Business, Pharma, or related field
- Lean Six Sigma Black Belt (Required)
Experience
- 10+ years in Shared Services/GBS, with 2–4 years in Process improvement/ Operational Excellence roles
- Exposure in supporting Sales/ Marketing/ Customer ops teams is a plus
Skills & Competencies
- Strong facilitation, coaching, and stakeholder management capabilities.
- Hands-on experience with automation tools (Power Automate, Excel Macros, Power Query, Alteryx or similar)
- Working knowledge of data visualization (Power BI/Tableau)
- Strong analytical, problem-solving, and data-driven mindset
- Effective stakeholder management, facilitation, and collaboration skills
- Understanding of Lean, CI methodologies, and change management
Key Attributes
- Passion for driving change and measurable business impact
- Results-oriented with a “no-limits” mindset
- Comfortable in a fast-paced, global, regulated environment
- High ownership, resilience, and ability to balance strategy with execution
Skills Required
- Bachelor’s degree in engineering, data analytics, business, pharma, or a related field
- Lean Six Sigma Black Belt certification
- 10+ years of experience in Shared Services or Global Business Services
- 2–4 years of experience in process improvement or operational excellence roles
- Hands-on experience with Power Automate, Excel Macros, Power Query, Alteryx, or similar automation tools
- Working knowledge of Power BI or Tableau
- Experience supporting Sales, Marketing, or Customer Operations teams
- Strong facilitation, coaching, stakeholder management, analytical, and problem-solving skills
- Understanding of Lean, continuous improvement methodologies, and change management
Fresenius Medical Care Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fresenius Medical Care and has not been reviewed or approved by Fresenius Medical Care.
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Leave & Time Off Breadth — PTO is described as ample for 3x12-hour shifts and is complemented by paid caregiver leave, holidays, and sick time. This range of time-off options provides meaningful flexibility for many roles.
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Healthcare Strength — Medical coverage includes 100% preventive care, office-visit copays, prescription coverage, and disability insurance, while dental covers preventive, basic, and major restorative services up to an annual limit. Vision benefits are also available.
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Wellbeing & Lifestyle Benefits — Wellness programs feature the Rally app with fitness rewards, virtual therapy, and an Employee Assistance Program with free counseling. Additional offerings like digital physical therapy and expert medical opinions broaden holistic support.
Fresenius Medical Care Insights
What We Do
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day. Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life. Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
