Continuous Improvement Operations Lead

Fresenius Medical Care core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

Job Summary: The Continuous Improvement (CI) Operations Lead will be a pivotal role within the GBS organization tasked with driving the CI strategy in respective GBS sites.  The role focuses on enhancing maturity of GBS operations through CI practices, facilitating value-driven initiatives, and building a robust CI community. The CI Operations Lead will work closely with the GBS Continuous Improvement Global Leader to implement strategic CI initiatives that enhance operational effectiveness, efficiency and deliver measurable CI culture

Key Responsibilities:

Support CI Practices Implementation:

• Implement daily huddle meetings to ensure alignment and focus on key performance metrics.
• Facilitate Value Stream Mapping (VSM) workshops to identify and eliminate inefficiencies in processes.
• Lead ideation sessions to generate actionable improvement ideas and drive innovation.
• Actively share and implement best practices across the GBS site and collaborate with other sites for cross-pollination of ideas.

Drive Quick Win Programs:

• Promote Quick Win program in respective sites
• Develop implementation plans for quick wins, track progress, and report outcomes to the GBS Continuous Improvement Leader.

Facilitate CI Events:

• Support the planning, execution, and follow-up of CI events Quality Fest, World Quality week etc. to promote the importance of Quality and CI
• Ensure active participation and engagement of all stakeholders during CI events.

Build and Sustain the CI Community:

• Act as a CI ambassador, fostering a mindset of continuous improvement across all levels of the site.
• Develop and maintain a CI network within the site to share knowledge, tools, and experiences.
• Enable training, coaching, and mentoring to team members on CI methodologies and tools.

Support to measure and Report Progress:

• Track and report on CI initiatives, ensuring alignment with organizational goals and objectives.
• Work with stakeholders and project leads to publish value stories

Collaboration and Stakeholder Engagement:

• Work collaboratively with site leadership, operations teams, and other CI Operations Leads across the organization to align on priorities and goals.
• Communicate regularly with the GBS Continuous Improvement Leader to provide updates, seek guidance, and share insights.

Qualifications:

Education:

• Bachelor’s degree in business, ideally in Finance. Six Sigma Black Belt / Master Black Belt certification is a plus.

Experience:

• Minimum of 10 years of experience in Finance, HR operations, process improvement, or a related role.
• Experience in working in GBS is critical
• Demonstrated knowledge and application of Lean, Six Sigma, or other CI methodologies

Skills and Competencies:

• Strong facilitation and coaching skills to engage diverse teams.
• Excellent problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Proficiency in project management and change management practices.
• Ability to work independently and as part of a team.

Attributes:

• Passion for driving change and delivering measurable improvements.
• Strong organizational and time-management skills.
• Resilience and adaptability in a fast-paced environment.